Address
Form of work
SalaryJOB SUMMARY
The Systems Engineer acts as primary support and central point of contact for supported solutions. Must have experience with VMWare, Goliath, and Citrix. Actions may have significant impact on business operations. Decisions using independent judgment are frequently required.
KEY RESPONSIBILITIES
- High exposure areas include system stability and reliability, problem resolution, and customer service.
- Deals regularly with complex, ill-defined, or unprecedented problems across specific technology areas.
- Systems issues may impact business unit systems and could result in various applications being unavailable, which in some areas could result in financial loss to company, clients, or both.
- Individual is expected to have strong technology skills, good communication and documentation skills, and strong troubleshooting skills.
- Experience with VPNs and Domain management.
- This position has extensive contact with teams throughout the technology and business organizations.
- The position works closely with other technology teams to provide comprehensive solutions and support.
- May work closely with Engineers and Architects, and typically works closely with application development teams for in-house developed applications.
- Often owns technical relationship with vendors
ROLE QUALIFICATIONS
EDUCATION & EXPERIENCE
REQUIRED
- Bachelor’s degree in Computer Science, MIS, business or related field required or equivalent combination of industry related professional experience and education
- At least 3 years of relevant experience in the field of Systems, Databases and Network Administration
- At least 3 years of that experience in that role, directly responsible for working across multiple interconnected systems in a complex setup
PREFERRED
- Ability to work independently and in a team environment
- Strong problem-solving skills
- Passion for designing user-centered experiences are also essential for success in this role
KEY COMPETENCIES
- Results-Oriented: ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames
- Adaptability to Change: ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
- Interpersonal Communication: ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others
- Team Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
- Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
- Cultural Competence: ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions.
WORKING CONDITIONS/EQUIPMENT USE
- Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
- Must be able to lift up to fifteen (15) pounds
- Frequent use of office machines to include telephone, computer, and printer
