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SalaryJob Description
Who We Are
DIAL’s mission is Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency. To accomplish our Mission, the individual selected for this position will serve as a program manager as well as assist with licensing in accordance with Iowa Administrative Code and board rules.
DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions: Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers’ Compensation, and Administration.
What We’re Seeking
The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual who will have excellent customer service skills and experience using an electronic database.
Desired skills and abilities include:
- A self-motivated, quick learner who is able to navigate licensure requirements proficiently.
- Great attention to detail and a high level of organizational skill.
- Excellent written and verbal communication skills.
- Comfort with responding to a high volume of inquiries and prioritizing clerical work.
- Experience working with diverse populations in a team environment.
- Commitment to providing a high-quality service.
- Displays high standards of professional and ethical conduct.
What You’ll Do
- Evaluate and process applications for professional licensure.
- Serve as the point of contact and expert for licensure requirements.
- Become proficient with the licensing databases.
- Conduct business in a professional, courteous and approachable manner.
- Prepare correspondence and respond to varied and detailed requests.
- Provide training to staff on licensure best practices in accordance with Administrative Rule and Iowa Code.
- Create standard operating procedures for issuance of licenses for assigned licensing professions.
- Provide accurate will responses about license requirements, application status and reasons for regulations.
- Exercise independent judgment in making decisions in accordance with policies, laws or regulations controlling the agency's operations.
- Assistant visitors and callers to provide technical help on licensing applications.
- Organize and oversee records of a confidential, complex or otherwise sensitive nature.
What We Offer
When you join DIAL, you help to make Iowa safer and healthier, while enjoying an outstanding benefits package! In addition to providing a positive work environment, we offer a great compensation package for all our full-time employees, including:
- Robust benefits, including excellent health, dental, life and vision insurance.
- Teleworking options after the first six months.
- Generous paid time off, including vacation, paid holidays, and sick leave accrual.
- Opportunities for professional development.
- Flexible Spending Accounts for medical and dependent care.
- Iowa Public Employee Retirement System (IPERS) Retirement Package.
- Optional 401A plan with employer contribution.
- Retirement Investors Club (Employer Sponsored Retirement Plan).
- Employee Assistance Program for support when you need it most.
- Access to an on-site employee fitness center
- Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more)
For additional information on benefits click here (Download PDF reader).Excited to pursue the next step in your career? Apply today!
Background check required.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
- Graduation from an accredited four-year college or university with a bachelor's degree in any field, and experience equal to one year of full-time administrative support (e.g., screening visitors and callers; opening/distributing mail, typing/proofing documents, letters, and reports; organizing files; scheduling meetings/appointments; arranging travel; processing travel claims; ordering supplies/equipment) or technical support work (e.g., determining budget, personnel, and equipment needs; compiling/evaluating statistical, historical, economic, business, financial or technical program data; interpreting or securing compliance with laws, rules and regulations; reviewing operating records/reports and evaluating their effectiveness).
- A total of five years of education and/or full-time experience (as described in number one) where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
- Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as an Administrative Assistant 1.
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS.
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click hereto explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
