Admin Assistant And Community Outreach Coordinator

Buckelew Programs, a leading provider of mental health and addiction services in the North Bay, is seeking an Administrative Assistant/Community Outreach Coordinator to join the Family Services Coordination team in Sonoma County. 

As the Administrative Assistant/Community Outreach Coordinator, you will maintain program records, compile program data, produce reports and provide general administrative office support to program staff as directed by the Family Service Coordination Program Manager. You will advocate for and represent family members of behavioral health clients, facilitating timely and informative interactions between family members and behavioral health programs and staff, learning and operating various electronic health records and data systems and serving as the on-site expert regarding those systems. You will arrange suicide prevention presentations, workshops and trainings to community groups and organizations, schools, and volunteers. Working collaboratively with and under the supervision of the Program Manager, you will create and develop presentations, workshops, and trainings suitable for use as Suicide Prevention Outreach/Education tools for various audiences in the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Administrative Assistant:

• Provide a welcome and professional greeting to visitors consistent with the agency's mission, vision and values, by staffing the lobby reception area as scheduled. Greet and welcome Buckelew visitors, redirect visitors for other building tenants, answer and professionally direct calls, etc.
• In conjunction with the Operations Department, maintain office equipment and supplies, ensuring ongoing maintenance and adequate supplies on hand.
• Perform clerical tasks including checking voicemail, scheduling, filing, copying, and completing routine correspondence and reports
• In conjunction with the Program Manager, learn and manage electronic health records and data systems, oversee data entries into systems and production of reports from all data systems
• Support the program by answering calls, problem solving administrative issues, and providing logistical support to program activities
• Assure that services are delivered with cultural sensitivity and in the preferred language of the family receiving support services.
• Provide accurate and relevant information to family members via telephone, mailings, and in person contacts.
• Represent Buckelew's Family Service Coordination Program and provide resources at various tabling events as needed.
• Develop and maintain current community resources in order to provide families and consumers with appropriate resources and support.
• Coordinate and manage email lists, FSC Facebook page/social media sites and other FSC announcements for COMMUNITY OUTREACH and information.
• Co-facilitate education and support groups for families and consumers as needed.

Community Outreach Coordinator:

• Responsible for developing public and private presentations, workshops, and trainings maintaining a focus on Outreach and Education about Suicide Prevention in Sonoma County
• Arrange, develop and present trainings on Suicide Prevention and the work of the Family Service Coordination Program in the community, developing working relationships & memorandums of understanding (MOUs) where needed
• Participate in community meetings that strengthen and enhance community partnerships and decrease risk of suicide with public education
• Develop and manage resource capacity building for suicide prevention education and linkage to specific community resources in Sonoma county through the Family Service Coordination Program

QUALIFICATIONS:

Education and Experience: A high school diploma or equivalent certification with course work in office administration, bookkeeping, data entry, accounting, or psychology. A minimum of 2 years administrative experience and a minimum of 2 years experience as a community health worker, in a peer training behavioral health program, performing social work, or in a drug and alcohol recovery program. Lived family or consumer experience preferred.

Skills and Abilities:

• Computer literacy. Competence with Microsoft Office including Word, Excel, PowerPoint and Outlook. Experience with Electronic Health Record a plus.
• Highly organized.
• Written and oral communication. Able to effectively and succinctly communicate both in person and electronically in a professional manner.
• Reliable, with excellent attention to detail and accuracy.
• Comfortable and competent at working with numbers, including performing basic arithmetic computations.
• Able to establish and maintain effective working relationships based on mutual trust and respect, and be a team player.
• Able to partner with and support program leaders throughout the organization.
• Self-motivated and able to work independently as well as collaboratively with a team.
• Able to complete all tasks required in a timely fashion.
• Working understanding of highly confidential environments and ability to maintain confidentiality. Knowledge of HIPAA requirements. Experience maintaining privacy and confidentiality with Electronic Health Records systems a plus.
• Must have and maintain a valid California drivers license with an insurable driving record and insured personal car to use on the job.

Physical Requirements: Requires occasional lifting (up to 25 pounds); and standing, walking, reaching, talking and hearing for the majority of a shift. Nearly all work is performed in a comfortable indoor facility. Ability to maintain composure and work quality with some interruptions; regular local travel; involves frequent exposure to demands and pressures from persons other than immediate supervisor. Able to handle objects with both hands and the use of fine motor skills for the duration of a shift. Frequently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Vision requirements: ability to see information in print and/or electronically; possess visual acuity to use sharp knives and other kitchen equipment safely. Hearing requirements: ability to hear information in person and by telephone.

AA/EOE