Accounts Receivable/Collections Specialist

Corporate Coverage Company and the Waste Diversion & Recycling Industry

Corporate Coverage Company provides support services for waste diversion and recycling service entities, including safety related consultation. The waste and recycling entities operate across multiple states, including but not limited to Illinois, Indiana, Tennessee, Mississippi, Florida, and Texas.

AR/Collections Specialist

As an Accounts Receivable/Collections professional you will play a crucial role in generating and sending invoices to customers for products or services provided by the company. This involves ensuring that invoices are accurate, complete, and compliant with customer-specific requirements, managing and recovering overdue or delinquent accounts. You will need strong communication and negotiation skills, as well as a firm understanding of balancing the need to recover funds with the necessity of treating debtors courteously and professionally while meeting or exceeding performance targets, such as collection goals and call quality standards. Building and maintaining positive relationships with customers is essential.

Primary responsibilities and job duties include:

• Monitoring and tracking of aging of accounts receivable to identify overdue accounts and prioritize collection efforts. Maintaining well-organized and detailed records of customer invoices, payments, correspondence, and collection efforts.
• Initiating contact with customers who have overdue accounts. This can involve sending collection letters, making collection calls, or sending email reminders. The goal is to establish communication and encourage payment. Engaging in negotiation with debtors to agree on payment terms and arrangements.
• Ensuring that payments from debtors are correctly applied to their accounts and properly recorded in the company's systems. Generating reports and conducting analyses to provide insights into the company's accounts receivable performance, aging trends, and cash flow projections.
• Handling debtor inquiries and disputes professionally and courteously, addressing customer concerns and questions related to their accounts. May need to initiate or recommend legal action to recover the debt.
• Assisting with internal and external audits by providing documentation and explanations related to accounts receivable transactions.