We are currently looking to add a Legal Account Resolution Specialist to join our team.
Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting. They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-lawsuit, legal stage of collections; preparing files for additional legal action is an important responsibility in this role.
If you have a strong focus on customer service and are detail oriented combined with excellent technical skills, please read on and apply to be considered.
Responsibilities/Duties/Functions/Tasks:
- Requests and/or mails form letters to consumers or representatives to notify and encourage payment of delinquent accounts.
- Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution.
- Calculates payment arrangements and negotiates settlements which may require supervisor/client approval.
- Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account.
- Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts.
- Obtains information to handle debit and check payments by phone.
- Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locates additional addresses as necessary.
- Makes decision for next activity on consumer file and monitors files for required documents.
- Follow-up to ensure all available options are utilized to achieve payment of debt.
- Meets minimum standards for daily calls, files worked and goals.
- Handles files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements.
- Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line.
- Complete all required training applicable to assigned position.
- Additional duties as requested or required.
THE SCHEDULE: 8:00am - 4:45pm, Monday through Friday (No nights or weekends)
COMPENSATION AND BENEFITS:
- $17.00/hr. + Uncapped monthly bonus opportunities (average annual bonus is $13,500)
- Paid Time Off (PTO) - 16 days annually + 8 Company paid holidays
- Competitive benefits -- Medical, Rx, Dental, Vision, Life, and Disability Insurance after 30 days and 401(k)
- Promotional opportunities from within the firm
- Employee Perks Available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
- Earn incentives through monthly contests in a fun team environment
- Flexible Spending Account for Parking or Public Transportation
- Onsite fitness center (available to join)
QUALIFICATAIONS:
- High school diploma or general education degree (GED).
- 1-3 years relevant business experience or an equivalent combination of education, training, and experience.
- Type 30 wpm with accuracy.
- Consistently achieves 85%or better on monthly revenue goals.
- Knowledge of basic computer operation, including internet research.
- Maintains composure in difficult situations.
- Communicates effectively verbally and in writing.
- Hybrid Schedule potential after 6 months.
- Must pass background check and drug screen.
Weltman/WWR is an Equal Opportunity Employer committed to Excellence through Diversity!