Accounts Receivable Manager

Role : AR Manager

Full Time

Remote – Some Travel to Chattanooga, TN

ABOUT THE POSITION
The Accounts Receivable (AR) Manager’s purpose is to oversee the Accounts Receivable function within the North America Shared Service Center, which operates remotely out of our individual sites, including management of the AR Team. This individual will be responsible for the day-to-day coordination and execution of Accounts Receivable management. This role will direct the workload for designated queues within the shared services to maintain delivery according to the agreed upon Service-Level Agreements (SLAs) as well as identify and deliver on process improvement efficiencies. This role is key to the success of the shared service support provided to our business units.

Deliverables & Responsibilities

• Serve as the subject matter expert for the Accounts Receivable processes and primary owner of the Accounts Receivable function including close checklist management, error resolution, productivity and quality key performance metrics, and reporting
• Identify and implement opportunities to improve Accounts Receivable processes through the establishment and maintenance of continuous improvement and efficiency initiatives
• Remotely manage a team of direct reports, which will support multiple diverse locations, including development, productivity and quality monitoring, coaching and driving SMART goals.
• Ensure the AR team is adequately trained to provide best in class Accounts Receivable service delivery and remains focused on a customer satisfaction mindset
• Demonstrated proficiency with technology and able to adapt to changes in the technological landscape
• Ensure compliance with accounting policies, procedures, and SOX internal controls
• Establish, track, and manage key performance measures (or KPIs), dashboarding capabilities, benchmark metrics, and service-level agreements (SLAs)
• Identify appropriate monthly reporting content and objectively communicate performance and results to leadership
• Liaison between shared service AR team members and subject matter experts within the Oracle implementation and IT teams to prioritize enhancements, solution any cycle processing issues, and/or remediate inefficiencies
• Coordinate communications with the business for transactional activities and ensure transactional risks are escalated (i.e. cash application blocks)
• Review monthly AR Aging and other AR reports for accuracy and coordinate with cross functional teams to evaluate the effectiveness of current policies and procedures
• Analyze and review adjustments and write-offs
• Proactively communicate credit hold considerations and preemptively identify probable bad debt accounts for reserve requirements
• Assist internal auditors by providing requested documentation for their review, including SOX requests
• Participate in Quarterly Oracle Cloud upgrade testing and User Acceptance Testing (UAT or Functional Testing) and coordinate and deliver training to support internal initiatives
• Support other internal functional groups (i.e. Treasury, Accounting) and external client relationships to proactively address problems and identify opportunities to drive customer satisfaction
• Assess issues and identify improvement opportunities by researching relevant systems, frameworks, and emerging automation/analysis technologies that will deliver process optimization

To be successful in this role, your experience and competencies are:

• Minimum of four to seven years of Accounting/Finance experience, required.
• Bachelor’s Degree in Accounting/Finance, preferred
• Working knowledge of Microsoft Office (including Windows, Word, Excel, etc.)
• Relevant software applications (Oracle Cloud ERP), preferred
• Strong leadership skills to motivate and lead the Accounts Receivable team to be best-in-class
• Experience working in a SOX environment, preferred
• Highly organized, able to handle multiple competing tasks and able to change directions when necessary
• Possess strong analytical and mathematical skills
• Have a keen focus on providing exceptional customer service to the Company’s operations and external customers
• Solid verbal and written communications skills and ability to work effectively as part of a team in a fast-paced environment
• Strong organization, prioritization and problem-solving skills and able to function within tight deadlines
• Demonstrated dependability, be detail-oriented and have a high degree of accuracy
• Negotiation, collection strategy, and conflict resolution experience, preferred

Job Types: Full-time, Contract

Pay: $95,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote