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SalaryAbout Hyundai GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The Assistant Manager - Operations Administration position is responsible for managing the end to end revenue cycle to ensure all business transactions are invoiced accurately and timely. They also will ensure policies and procedures (P&P’s) are in place for both A/P and A/R and adhered to that effectively control the payment and invoicing processes. The Assistant Manager, Operations Administration will also manage departmental projects to improve processes and the systems to increase efficiency.
Responsibilities
- Oversee entire AR process including invoice creation to AR aging management to achieve or exceed set KPIs
- Monitor all pending transactions and manage weekly invoicing to customers with completeness, accuracy, and timeliness
- Manage researching, analyzing, & resolving discrepancies resulting from rejected invoices or known issues with A/P or A/R
- Executing work-around options in an effort to continue revenue flows, particularly when ITMS data is unreliable or is inflexible
- Manage invoice pre-transmission validations to ensure accuracy and decrease rejection rates
- Reviewing all invoices and backup for exactness and insuring that proper documentation/approvals are provided beginning from with A/P
- Coordinating expertise from subject matter experts (internal & external) to provide reliable corrections or modifications
- Administering training and direction to teammates
- Guide and support issues resolution process and manage escalated items
- Guide team with general issues resolution principles and assist them with developing strategies
- Explain different methods and their pros and cons so that team can develop deeper understandings on various resolution methods
- Monitor issues resolution progress by utilizing Issues Tracking Log to ensure timely resolutions
- Identify and escalate items that require higher level of attention due to higher business impact
- Monitor all operational reports and logs
- Manage Issues Tracking log to facilitate efficient issues resolution progress
- Maintain AP log to ensure completeness of all manual billing
- Maintain and monitor Power BI KPI reports to manage unbilled transactions and efficiency of the team
- Maintain and monitor TP and PIO reconciliation reports to identify gap in billing opportunities and develop a solution to ensure billing completeness
- Achieve 100% billing completeness
- Identify process and system inefficiency and conduct improvement projects
- Monitor billing rejects and identify improvement opportunities and create project plans
- Guide and manage the root cause analysis and review CR requests to IT for system improvements
- Monitor project progress and advise next steps to the team and report any abnormalities
- Monitor IT CR and Ticket statuses and work with IT to prioritize tasks
- Develop and conduct team trainings to increase team effectiveness
- Identify training opportunities and advise management with training proposals
- Identify source of training and create training schedules
- Monitor the team effectiveness and adjust training methods or source accordingly
Compensation
$86,000- $96,000 per year (Subject to Compensation Study Upon Candidate Selection)
Benefits of working at Hyundai GLOVIS America Inc.
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Health Care & Dependent Care Flexible Spending Accounts (FSA)
- Basic Life and AD&D as well as Short-Term & Long-Term Disability
- Paid Vacation, Holidays, and Sick leave
- Pet Insurance
- Hospital and Critical Illness Insurance
- Wellness Program and Gym Reimbursement*
- 401(k) with Generous Matching
- Referral Bonuses*
- Auto Allowance*
- Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
- Discretionary Bonuses*
- Tuition Reimbursement*
- Benefits may vary by location. All benefits pursuant to Company policy
Skills
- Proficient verbal and written communication Required
- Basic accounting concepts (General Ledger) Required
- Advanced MS Excel Required
- Basic Power BI understanding Preferred
- Proficient in SAP Preferred
- Process improvement methodology understanding Preferred
Education & Experience
- Bachelor's Degree Required
- 6 - 9 Years of Direct Experience Required
- 7 - 11 Years of Direct Experience Preferred
- 1 - 3 Years of Supervisory Experience Required
- 4 - 7 Years of Supervisory Experience Preferred
Physical Requirements
- Ability to sit in front of a desk and/or in front of the computer for long periods
- Repetitive use of hand/grasping product, writing, and typing
- Use of PC, laptop, copy/fax machine
- Possibility of lifting minimum 0 to max 20 lbs
- Stand/walk
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here represent those an employee encounters while performing this job's essential functions.
- Typical office environment with low-level noise exposure.
- Communication with employees and field partners will be primarily conducted via phone and email.
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
