Account Administrator

Why work with us?

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

Employees enjoy a plethora of benefits to include:

• A diverse, inclusive, professional work environment
• Flexible work schedules
• Company match on 401(k)
• Competitive Paid Time Off policy
• Generous Employer contribution for health, dental and vision insurance
• Company paid short term and long term disability insurance
• Paid Maternity and Paternity Leave
• Tuition reimbursement
• Company paid life insurance
• Employee Assistance program
• Wellness programs
• Fun employee and company events
• Discounts on travel insurance

Who are we?

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.
• Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.

What you’ll be doing.

Job Summary:

As part of a team, this position will identify complex and multi-functional internal processes and build solutions that are reliable and scalable to work within the size and scope of the Company, ensuring proper integration with custom designed systems.

Principal Duties and Responsibilities:

• Producing and proofing reports and marketing materials.

• Entry into the Claims System and Plan Profile System; completing all behind-the-scenes steps for clients or potential clients.

• Completes ad-hoc projects as assigned by supervisor and/or carriers.

• Resolves regulatory issues with assistance from supervisor.

• Suggest new solutions to handle unusual issues.

• Communication with Insurance Underwriters, Account Managers, and executive level management.

• Works with Proposals of Insurance and contracts to create underwriter and state compliant certificates/policies of insurance.

• Implements products in online systems by uploading documents and product tables and testing those in multiple environments.

• Performs other duties as assigned.

Required / Desired Knowledge, Experiences and Skills:

Requirements:

• Ability to focus and attention to detail.

• Good organization skills.

• Flexibility and open to changing priorities.

• Experience with Microsoft Suite.

• Good verbal and written communication skills.

• Ability to work as a part of team as well as individually.

• Self – starter able to perform with moderate to limited supervision.

• Ability to communicate with clients and co-workers clearly and concisely.

Preferred:

• A P&C or L&H license is a plus!

• Experience in an office or insurance setting is helpful.

• Experience with Creative Cloud programs, specifically InDesign and Adobe preferred.

• Website Testing and API’s experience preferred.

Education/Certifications:

Requirements:

• High School Diploma or Equivalent (GED) required.

Preferred:

• Associate’s degree.

Pay: 45-60k/yr

Travel Requirements: NA

Where you’ll be doing it.

This is a hybrid role based out of our San Diego, CA office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.

When you’ll be doing it.

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

Apply today to begin your next chapter.

Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-residents-seeking-employment/

The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.