Chief of Staff

Why work with us?

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making a real difference in the lives of our clients. As an Organization, we pride ourselves on offering white glove service while being mindful of corporate responsibility and our environmental footprint.

Employees enjoy a plethora of benefits to include:

• A diverse, inclusive, professional work environment
• Flexible work schedules
• Company match on 401(k)
• Competitive Paid Time Off policy
• Generous Employer contribution for health, dental, and vision insurance
• Company-paid short-term and long-term disability insurance
• Paid Maternity and Paternity Leave
• Tuition reimbursement
• Company-paid life insurance
• Employee Assistance Program
• Wellness programs
• Fun employee and company events
• Discounts on travel insurance

Salary Range: $180,000.00 to $230,000.00

Who are we?

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI is the industry standard for global medical cost containment and risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.
• Trip Mate: US travel insurance brand for tour operators, cruise, and airline partners. Learn more here.

Job Summary:

As the Chief of Staff, you will be the trusted right-hand to our CEO. Your key responsibilities include supporting the definition, implementation, and communication of our strategy and strategic initiatives roadmap, representing the CEO in internal matters such as projects or meetings, managing special projects (e.g. M&A), or ensuring adequateness and quality of the internal governance framework.

Principal Duties and Responsibilities:

Strategy definition and execution

• Collaborate closely with our CEO and executive leadership team to ensure the proper development of a strategy and its translation into a strategic roadmap

• Monitor, challenge, and support the proper implementation of a strategic roadmap

• Support overall performance management of CEO direct reports

• Identify, escalate, and support the resolution of execution risks

Project Management and Team Coordination

• Selectively manage certain special strategic initiatives (e.g. mergers & acquisitions) upon request by the CEO

• Serve as an internal-facing proxy for the CEO, representing him in various internal meetings as relevant (e.g. project steering committees), facilitating communication to and from the CEO

• Act as the linchpin connecting various departments, promoting open lines of communication, and ensuring alignment with our organizational objectives

Governance and Internal Communication

• Overall support definition and continuous refinement of the internal governance framework

• Coordinate local executive committees, ensuring the relevance of scheduled topics and guaranteeing the quality of supporting documentation

• Support CEO and executive team in interactions with EA holding, facilitating communication, and taking ownership over relevant touchpoints

• Contribute to the definition of agenda and content in internal events in order to ensure proper adoption of strategy and company culture by all employees

• Support CEOs on further ad-hoc activities as required, including providing talking points for written or oral communication

Research and Analysis

• Undertake research and analysis of industry trends and best practices to provide valuable insights for informed decision-making.

Required / Desired Knowledge, Experiences, and Skills:

• 3-5 years of experience in a top-tier strategic consulting firm and/or 5+ of experience in strategic program/project management

• Proven project management acumen with a track record of effectively leading multifaceted initiatives.

• Exceptional interpersonal and communication skills, with a knack for fostering collaboration and an ability to synthesize for high-level decision makers

• Profound analytical and problem-solving abilities.

• Strategic thinking capacity and the ability to drive results in a dynamic, fast-paced environment.

• Strong organizational and time-management skills.

• Strong ownership, autonomy and proactivity

Preferred Skills:

• Experience working within an international organization preferred

• Experience within the insurance or financial industry

• Demonstrated success in a Chief of Staff or comparable role a plus

Education/Certifications:

• High School Diploma or Equivalent (GED) required.

• Bachelor's degree in a related field; advanced degree preferred.

Travel Requirements:

• Up to 25% travel

Where you’ll be doing it.

This is a hybrid role based out of our San Diego, CA office. As a hybrid role, you will be working onsite 3 days a week and working from home 2 days a week.

Apply today to begin your next chapter.

Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-residents-seeking-employment/

The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.