988 Crisis Counselor

988 Crisis Counselor (Suicide Prevention Center) 

This is a fully remote position.

Schedule will vary with multiple shifts available. Part time & full time applicants encouraged to apply.

The pay for this position is $24.00 per hour with a $3.00 overnight differential.

About Didi Hirsch 

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.  

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.  

Summary 

988 Crisis Counselors will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone. The position may be on-site with the option to work remotely. A high emphasis is placed on quality assurance and efficiency for this role.

Primary Duties

• Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less.
• Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers.
• Serves as a mandated reporter in cases of suspected abuse or neglect.
• Is familiar with resources and providing information and referrals to help seekers as appropriate.
• Maintains accurate and detailed contact reports. Documentation must be completed in real time.
• Mentors volunteers during their training process and provides on-going mentorship
• Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts.
• Attends routinely scheduled meetings for the Suicide Prevention Center.

Requirements

• Possess a high school Diploma or equivalent.
• Be 18 years of age or older.
• If working remotely, must have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
• Be empathetic, flexible, and adaptable to varying situations.
• Work at minimum 20 hours/week. Consistent weekly schedule will be determined upon hiring.
• Be reliable and able to adhere to schedules based upon Suicide Prevention Center program needs
• Have successfully completed the Suicide Prevention training program
• Complete yearly trainings as required by Lifeline.
• Have knowledge of all job specific skills including suicide safety assessment, data collection, and chat/text triage.
• Possess strong interpersonal skills and can positively interact with others.
• Have outstanding communication skills with the ability to engage any individual regardless of background.
• Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
• Goal-oriented team player with strong experience working in large and complex systems.
• · Current valid driver’s license issued by the state of current residence and a driving record acceptable to the Agency’s insurance carrier.
• · A commitment to team objectives and Didi Hirsch philosophies.
• · Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.