988 Crisis Counselor Bilingual Spanish

988 Crisis Counselor Bilingual Spanish (Olympic Suicide Prevention Center)

This is a fully remote position. Schedule will vary with multiple shifts available. Part time & full time applicants encouraged to apply. The pay for this position is $26.00 per hour with a $3.00 overnight differential.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.

Summary

Responsible for providing telephone assistance to individuals in crisis.

Primary Duties

• Offering crisis counseling services via telephone and chat.
• Working alongside the shift supervisors to answer, manage and conduct lethality assessments of crisis calls.
• Serving as a mandated reporter in cases of suspected abuse.
• Maintaining accurate and detailed call reports.
• Fulfilling continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.
• Assisting in the training process of new counselors and volunteers.
• Participating in community outreach events such as resources tables and presentation about suicide prevention.
• Attending routinely scheduled meetings as requested or required for the Suicide Prevention center.
• Crisis Line Counselors provide telephone assistance to Spanish speaking individuals in crisis. $3.00 hourly additionally will be paid for shifts worked overnight. Candidates must be bilingual (English/Korean) and are required to complete the SPC Crisis Hotline Training.

Position Requirements

• Must be fluent in English and Spanish.
• Successful completion of the SPC training program as volunteer.
• Knowledge of all job specific skills including lethality assessment, data collection and call triage.
• Present ideas, information, and viewpoints clearly, both verbally and in writing.
• Efficiently use the personal computer to include: word processing and all crisis line related software.
• Have strong interpersonal skills, interact well with others, and avoid personal conflicts.
• Support the values and mission of Didi Hirsch as related to employment.
• Know and comply with Agency policies, procedures, HIPAA, and other state, federal regulations relating to emergency mental health services.
• Demonstrate commitment to team objectives and Didi Hirsch philosophies.
• Adapt to changing needs by acquiring new skills and knowledge.
• Must be 18 years old or older.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)