Emergency Department Tech/Health Unit Coordinator - Emergency Dept.

The Emergency Department Technician (EDT) assists with patient care based on individual patient needs within the scope of practice under direct supervision of the registered nurse. The EDT provides supportive care to the Emergency Department patients and performs approved procedures per policy. The EDT assists patients with activities of daily living and assists with the maintenance of a safe and clean environment.

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. These duties may include monitoring and ordering supplies, promptly answering patient call lights and elevating patient needs to nursing staff, and assisting the care team with managing orders in the electronic health record (EHR). Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. Functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources.

The HUC activities complement the patient care delivery model. Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. Supports the healthcare team by anticipating and responding to team requests and patient needs.

Must be 18 years of age prior to start date. Ability to read and communicate effectively in English. Basic computer knowledge. Decision making and problem solving skills, spoken and written communication skills, and team building skills. Ability to perform duties in a self directed manner. One year of experience as EMT preferred. One year acute care hospital experience, preferred. Current WI CNA or WI EMT-B Certification required. Maintains current Basic Life Support for Health Care Providers from one of the following programs: American Heart Association or American Red Cross.

High school diploma or equivalent required. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, LAN use, and intranet/internet use) required.

Successful completion of HUC post-secondary program, or HUC Certification preferred. Minimum of one year working experience in a medical environment preferred.

Knowledge of basic medical terminology preferred. Preferred proficiency of computer skills. Working knowledge with EHR systems, EPIC preferred. Outstanding customer service, interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours including days, evenings, nights, weekends, and holidays.

Maintains certifications/licensure per work unit requirements.