Web Program Supervisor

Salary: $99,695.00 - $133,601.00 Annually
Location : Portland, OR
Job Type: Full Time
Job Number: 2023-1370-IT-2
Department: Information Technology
Opening Date: 12/28/2023
Closing Date: 1/18/2024 5:00 PM Pacific
Position summary
Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today and tomorrow. We offer a highly competitive compensation and benefits program.
Are you an experienced digital project manager with a passion for user-centered, accessible websites and applications? Are you looking for an opportunity to put your project planning and team leadership skills to work assisting the web team in decision-making processes? If so, consider joining Metro as the Web Developer Supervisor and Project Manager for the Web Team.
Metro's interdisciplinary web team consists of two developers in Information Technology and four content and design specialists in Communications. Together, this talented team designs, develops and maintains accessible, multilingual websites for Metro, the Oregon Zoo, the Oregon Convention Center, Portland'5 Centers for the Arts and Portland Expo Center - with a focus on removing barriers for communities of color, people with disabilities and others who have been excluded. As the Web Program Supervisor, you will guide the work of the web team, manage projects and provide direct supervision to the developers under the guidance of the Applications Manager in IT.
You will serve as a liaison to the web team's stakeholders and customers across Metro's departments and the venues - forecasting future work, scoping incoming requests, proposing solutions to business needs and communication goals, and reporting out on the progress of key projects.
As the Web Program Supervisoryou will:

• Provide supervision and direction to Web Developer positions by assigning work, prioritizing projects, and providing feedback on performance.
• Develop short- and long-range goals and objectives for web developers.
• Promote a culture of accountability, collaboration, and respect within the web team.
• Work closely with communications department on goals for websites such as translation and accessibility levels.
• Work with stakeholders to develop project plans for five large-scale website redesigns for Portland Expo Center, Oregon Zoo, Metro, Portland'5 Centers for the Arts and Oregon Convention Center.
  • Establish project roles and responsibilities and decision-making processes.
  • Garner and document agreements on project goals, approach, budget and timeline.

Work with finance and vendor to manage project budgets of $150,000 to $650,000 per website with guidance and oversite from Communications Manager and Applications Manager in IT.

Work independently in a cross-department project management role to guide the project teams and steering committees.

• Work in an Agile environment
• Lead Sprints
• Facilitate meetings and decision-making
• Coordinate communications with and among contractors, project team members and internal and external stakeholders including senior leaders, and councilors.
• Lead staff on the project teams

Guide project teams to ensure that technology is leveraged and used efficiently across the organization

Direct creative approaches, procedures, and quality control standards to ensure maximum efficiency and effectiveness of operations.

Serve as the web team liaison to our venues and Metro partners -

• Meet periodically with point people to forecast future needs, scopes incoming requests for new features and projects, and works with the manager to prioritize, sequence and assign the work.

Manage contractors to meet project timeline and achieve scope.

• Write work orders to define scope of work for specific phases or deliverables and agreements about how to work together.
• Track progress on a weekly basis, addressing issues and negotiating scope or schedule changes.
• Evaluate deliverables and coordinate project team review and feedback.
• Lead quality assurance testing.

Attributes for success:

• Positive team leader with a passion for project management and website development.
• Proven track record in project management in Agile environment.
• Awareness of Web Content Accessibility Guidelines 2.0 (WCAG)
• Demonstrated understanding of website technologies and specifically Drupal.
• Enjoys problem solving and collaborating.
• Works well under pressure, able to prioritize.
• Strong interpersonal skills and the ability to effectively communicate and interact with a diverse set of stakeholders, including elected officials.
• Skill to effectively prioritize tasks, work on multiple projects at the same time, and make independent decisions.
• Curiosity: a willingness to ask the deeper questions to thoroughly understand the work.
• Self-awareness: recognizing your own strengths and abilities and knowing when to provide guidance and when to seek support.

Diversity and inclusion: At Metro, we're committed to hiring a workforce representative of the communities we serve, recognizing that a diverse workforce strengthens our organization. We invest in employees by supporting equitable and inclusive hiring practices, employee policies and training programs.
TO QUALIFY
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.
Minimum qualifications:

• Bachelor's degree in the assigned area AND
• 4 years progressively responsible experience in the field OR
• Any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities

Working environment:

• The regular schedule for this position is Monday through Friday, with occasional weekend or evening work during project go-live.
• Working environment: Work is primarily performed in an office environment with minimal physical exertion. However, this position may occasionally visit facilities.

Work location:
This position may primarily be a remote employee and will be provided with a computer, monitor, and basic office supplies for a home office. Metro supports working remotely as well as providing a wide range of workspace options in the Metro Regional Center.
If this statement is true for you, then you may be ineligible to apply:
If I was terminated for cause during any of my employment with Metro, or resigned in lieu of termination, I understand I may be ineligible for rehire for a minimum of 3 years.
Like to have qualifications:
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

• Familiarity with multiple project management methodologies
• Leadership and supervisory experience
• Scrum master with experience running sprints and meetings
• Drupal experience

COMPENSATION AND REPRESENTATION
Based on the requirements, Metro's internal equity review process, and the candidates' qualifications, the appointment will typically be made between $99,695.00 to $109,914.00. The full-salary range for this position is $99,695.00 to 133,601.00 annually.
This position is not eligible for overtime, and is non-represented. It is classified as a Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions.
SCREENING AND EVALUATION
The application packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A completed online application
• A cover letter describing:
  • Why you are interested in this job and
  • Your experience managing the rebuild of a major website project

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Initial review of minimum qualifications
• In-depth evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Testing/assessments
• Reference check

Additional Information
Questions?
Recruiter: Carrie Gundermann
Email:
Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law. Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities.
Online applications: Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, call 503-797-1570.
Accommodation: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in this process. To obtain confidential assistance please contact Human Resources 503-797-1570.
Pay equity at Metro: Every worker must get equal pay for equal work regardless of your gender, race, age or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.
Public Employees Retirement System (PERS): Unless otherwise stated in a collective bargaining agreement,Metro pays both the employee and employer portion of PERS contributions for eligible employees.
Veterans' preference: Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.
As part of the Metro family, you play a vital role in serving the people of the greater Portland region.
Family members, including eligible spouses, domestic partners, and children, are covered under most of our benefits programs. Benefits vary depending on position and full-time, part-time, and variable hour status.
This is a budgeted, regular status position with a full-time schedule. The position is eligible for these benefits:

• Medical, dental and vision health insurance
• Paid sick leave
• Paid vacation, holiday, and other leave
• Paid parental leave
• Full contribution to Oregon PERS retirement
• No-cost TriMet Hop Pass
• Employee Assistance Program
• Training opportunities
• Flexible schedules depending on position and department
• Hybrid/Telework living in Oregon /Washington depending on position and department

Metro also offers a variety of perks for all employees, including free admission to the Oregon Zoo (including ZooLights!), Oxbow and Blue Lake Regional Parks, membership discount at Lloyd Athletic Club, credit union eligibility and more. Employees also receive access to financial wellness and legal consultation services, as well as first-time home buying and ownership counseling.
Some positions are represented by a union and have additional benefits.