Assessment & Taxation Special Programs Supervisor

Salary : $80,694.84 - $98,041.44 Annually
Location : Hillsboro, OR
Job Type: Full Time Regular
Job Number: 23/24-166-A&T-4
Department: Assessment and Taxation
Division: Assessment and Taxation
Opening Date: 02/10/2024
Closing Date: 2/25/2024 11:59 PM Pacific
FLSA: Exempt
THE POSITION
Washington County's Department of Assessment and Taxation (A&T) is currently seeking a Program Supervisor in the Special Programs Unit to join our team!
The DepartmentThe Department of Assessment & Taxation (A&T) is eager and committed to hiring individuals with a variety of language abilities and multicultural experiences that reflect the many and diverse communities of Washington County, which will strengthen and bring improvements to the work of the department. The diversity that unites us reflect the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at Washington County.
For more information about the Department of Assessment & Taxation, please visit: www.washingtoncountyor.gov/at
The Opportunity
This position is responsible for supervising five staff in the Special Programs Unit. Special Programs is one of three units in the Tax Division of Assessment and Taxation (A&T).
The Special Programs Unit assists several thousand general public customers each year with passport acceptance, senior deferrals, veterans exemptions, and manufactured home titling. The unit also operates the department's main switchboard and offers general assistance to the public, including public records requests. Internally, the Special Programs Unit assists other A&T business units with various duties.
This position performs the full range of supervisory duties, such as setting workflow and schedules, assigning and reviewing work, monitoring performance, resolving problems, keeping records, issuing reports, training and offering feedback, and performing discipline. In addition, due to the small size of the unit, the supervisor must be able to back up and perform all of the service programs as needed. The Special Programs supervisor interacts with other A&T supervisors and staff on a variety of business topics and provides support to the Tax Division Manager.
The work environment is a public office setting with a customer lobby area and a service counter. The levels of customer traffic and ambient noise are often high. Hours are 8:00 to 5:00, Monday through Friday. Due to the heavy customer interaction, this position is not eligible for remote work.
The Ideal Candidate
The ideal candidate will have a verifiable history of supervision over direct report staff that demonstrates the ability to:

• Inspire confidence and trust in others
• Maintain a calm and respectful demeanor
• Apply excellent communications skills
• Interact with tact and diplomacy

Additionally, the ideal candidate will have previous experience successfully administering programs directly with public customers and in compliance with state laws, administrative rules, and intergovernmental agreements.
The incumbent will be required to obtain registration with the U.S. State Department as a passport agent. State Department regulations require passport agents to be U.S. citizens or naturalized citizens of the U.S.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job and that candidate may come from a variety of backgrounds and lived experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role, even if you believe you do not meet all the hiring criteria described above.
Why Washington County?Washington County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Equity, Inclusion, and Community Engagement, Washington County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all.
ESSENTIAL JOB DUTIES
The Assessment & Taxation Special Programs Supervisor is a working title. This position is classified as an Assessment and Taxation Program Supervisor. To review the required knowledge, skills, and abilities for this classification (position), please use this link: Assessment and Taxation Program Supervisor.
MINIMUM QUALIFICATIONS
Education and Experience:

• Bachelor's degree AND three (3) years of progressively responsible work experience in executing programs or services while providing technical expertise and guidance to others with substantial face-to-face engagement with both employees and customers, of which one (1) year of work experience must have been in a lead or supervisor capacity OR
• Associate degree AND five (5) years of progressively responsible work experience in executing programs or services while providing technical expertise and guidance to others with substantial face-to-face engagement with both employees and customers, of which one (1) year of work experience must have been in a lead or supervisor capacity OR
• Seven (7) years of progressively responsible work experience in executing programs or services while providing technical expertise and guidance to others with substantial face-to-face engagement with both employees and customers, of which one (1) year of work experience must have been in a lead or supervisor capacity.

Additional Licenses, Certificates, Physical Abilities and Specialty Requirements

• Must successfully pass a comprehensive background check post offer.

Please be clear and specific in the applicable sections of the employment application about how your background is relevant. This information must also be consistent with your supplemental question responses. Please note:Answers to the supplemental questions are typically evaluated separately from your application.
SUPPLEMENTAL INFORMATION

1. Apply today!In lieu of a resume, you are required to complete and submit an online application, which will be used to screen for minimum qualifications (MQs) and to determine starting pay in accordance with the provision of the Oregon Equal Pay Act.
2. Minimum Qualification Review: HR will screen applications for MQs after the posting closes - after February 25th, 2024.
3. Preferred Qualifications Screening: Depending on the number of applicants that meet MQs, a preferred qualification screening will be performed of which is an in-depth evaluation of your application materials, including your responses to the supplemental questions. This process will begin after March 3rd, 2024
4. Panel Interview(s): Panel interviews will be scheduled for the top candidates who successfully pass the preferred qualifications screening as soon as possible.
5. Conditional Offer of Appointment: Human Resources will conduct a salary analysis for the successful candidate(s) and extend an offer of appointment.
6. Post-Offer Check: The successful candidate will undergo a background check.
7. Start Date: A start date will be determined after all conditions of employment have been met.

Please note: Candidates that are successful in the evaluation process may have their applications referred for additional vacancies in the same classification, or job family.
Our Commitment to You
We are committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities. Washington County values a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony. We offer job stability, a comprehensive benefits package, and an opportunity to serve and support our diverse community. We are an equal-opportunity employer with a commitment to diversity and an inclusive workforce. Women, minorities, veterans, and people with disabilities are encouraged to apply.

• Status of Your Application: You will be advised by e-mail of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email. If you "opt out" or "unsubscribe" from email notifications from NEOGOV it will impact our ability to communicate with you about job postings.
• Veterans' Preference: If you are a veteran and would like to request veterans' preference points for this recruitment, please review instructions using this link: Veterans' Preference Points.
• Accommodation under the Americans with Disabilities Act: A reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance, please contact Human Resources at 503-846-8606 or at least 48 hours before the step(s) of the selection process for which you feel you need an accommodation.

Questions (?) Regarding This RecruitmentYvonne Villa, Talent Acquisition Business Partner
Yvonne_Villa@washingtoncountyor.gov
Additional Resources:
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* Washington County is a drug-free workplace *
Management, Administrative and Professional Personnel System (MAPPS) - FLSA exempt employees are paid on a salaried basis. The premise of salaried/exempt employment is that established compensation recognizes the time and effort needed to accomplish all assigned job duties. Job responsibilities may require work outside of the employee's standard work week or a work week in excess of 40 hours.
For more information on the MAPPS policy, please review the specific document using this link:
This position is not represented under a collective bargaining agreement.
Regular and limited duration full-time employees working 30 hours or more per week and job share employees are eligible for benefits beginning on the first of the month following employment. Job share employees are responsible for 50% of the premium. Part-time regular, variable hour, and temporary positions are not eligible for medical, dental, and vision benefits.
Check Out Our Award-Winning Benefits & Wellness Program!
Washington County values your dedication to lead the future of our community through public service. Our total compensation package, which is comprised of more than just your annual salary, was built to show our commitment to the physical and financial health and wellbeing of you and your family. Your total compensation package includes a comprehensive benefits program with medical, dental, and vision coverage at up to 95% employer paid! Other benefits you'll enjoy as part of your total compensation package include:

• Paid Time Off - 11 paid holidays including one floating holiday, 12 vacation days for new employees (accrual rates increase based on length of service), AND up to 96 hours of sick leave per year (unused sick leave accumulates from year to year without limit to provide pay and security if needed).
• Wellness Program - Washington County has been named one of Oregon's Healthiest Employers by the Portland Business Journal for the past 7 years. We are proud to receive this award and will continue to make your health and wellbeing a priority by providing resources and support to help you and your family live and work well. Resources include smoking cessation, weight management, and stress management classes (online or telephonic with a personal health coach); discounts on gym memberships, fitness activities, and sports tickets; and Health & Wellness events and onsite flu shot clinics.
• Alternative Care Coverage
• Health Care and Dependent Care Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Life and Disability Insurance (both County-provided and voluntary)
• Oregon Public Employees Retirement System (PERS)
• 457b Deferred Compensation Plan
• Emergency Travel Assistance
• TriMet Hop Card at no cost to the employee
• Bike lockers and repair stations
• A charitable giving program
• Oregon College Savings Plan

To learn more about our Benefits and Wellness program and view our current benefits guide, plan summaries, and premium rates, click here
Already have medical, dental, and vision coverage? No problem! Full-time employees who choose to waive medical, dental, and vision coverage will receive a $125 monthly contribution into a tax-free Health Reimbursement Arrangement (HRA) VEBA account, which can be used to reimburse you for qualified out-of-pocket medical care costs, such as copays, deductibles, and prescription drugs. HRA accounts offer many benefits including significant tax savings, and no annual "use it or lose it" requirement. Proof of other creditable coverage is required.
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The minimum requirements for the Assessme...