Volunteer Experience Coordinator

About Community Action House

Since its founding in 1969, Community Action House (CAH) has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. We do so with a client-centric approach that meets people where they're at and offers services that enhance client ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.

In October 2021, we launched our new 'Food Club & Opportunity Hub' to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. This July, we publicly launched our expansion of Lakeshore Food Rescue ( www.lakeshorefoodrescue.org).

Organizational budget: $9M-10M (inclusive of $5M in-kind support)

Agency Size: 60-70 staff and 900+ annual volunteers

Our Values

Position: 40 hours per week

Hours available Monday - Friday 8:30am-5pm;

Some weekend or evening hours

Reporting to: Volunteer Experience Manager

Compensation: $38,000 - $42,000 annual salary depending on experience

Benefits: Full time positions are eligible for a comprehensive benefits package

Do you enjoy connecting with new people? Are you passionate about serving our community and can energize others to join us? If you are detail-oriented, able to multi-task and highly responsive, we'd love to have you join us as our Volunteer Experience Coordinator. You will be responsible for recruiting, placing, retaining and investing in our volunteers! Volunteers are the critical engine to our daily operations of serving the community.

Community Action House is seeking a Volunteer Experience Coordinator to support our volunteer-powered programs which ensure every neighbor has good food, a safe home, and the opportunities to achieve their potential. Community Action House has an established network of 400+ regular volunteers, and 500+ yearly volunteers. Our volunteer team is a diverse group of caring, invested, and passionate people. The Volunteer Experience Coordinator will work to harness, inspire, and activate this wonderful community!

The Volunteer Experience Coordinator will be the main point of contact for individual volunteers within our programs, and will work with programs to support their volunteers and recruiting efforts. A successful candidate will be a strong, responsive, and clear communicator. They will be capable of building trusting relationships with people from diverse backgrounds.

Candidates may familiarize themselves with our volunteer system and opportunities online here: https://volunteer.communityactionhouse.org/ 

Regular Tasks in this Role: Recruiting

• Serve as the main point of contact for new volunteers interested in serving with Community Action House by prioritizing their interests and Community Action House's current volunteer needs, completing intake and initial placement.
• Lead on various recruitment efforts including calling volunteers that don't return after orientation, those that create an account and don't sign up, etc.
• Serve as the main point of contact for recurring groups across program sites including but not limited to answering questions, providing updates on changes & closures, recruiting additional support when needed, etc.
• Participate in various recruiting events as a representative of CAH's volunteer program.

Scheduling & Program Maintenance

• Maintain a scheduling system for regular volunteer shifts, and continuously improve volunteer sign up, technology, system and process for onboarding.
• Respond promptly to daily volunteer messages and requests via email and phone, sending to the appropriate extended team members when needed.
• Assist volunteers with technology barriers with patience, and solve long-term with a systematic approach.
• Conduct background checks and verify other qualifications for volunteers.

Appreciation & Retention

• Maintain regular organization wide appreciation efforts including group thank you cards, t-shirts, and holiday cards.
• Assist with ongoing volunteer appreciation efforts including April Volunteer Appreciation Week, and the annual volunteer appreciation banquet (September).
• Contribute to the monthly Volunteer Newsletter.

Qualifications

• 2+ years of work experience preferred
• Volunteer experience preferred, or a willingness to learn
• Strong computer skills and experience, such as experience with database systems, Google Workspace, Microsoft Word, Canva, and related systems
• Attention to detail
• Positive attitude, with an eagerness to meet new people
• Integrity and self-directed, with a strong commitment to continuous improvement
• Ability to balance working effectively in collaboration with diverse groups of people & independently
• Creativity in problem solving
• Ability to prioritize and manage multiple tasks without direct supervision
• Strong work ethic
• Familiarity or experience with non-profits and Community Action House services
• Excellent working proficiency in English required, proficiency in Spanish strongly preferred
• Reliable transportation and driver's license required
• Offers are contingent on criminal background check results being reviewed and approved through background check policy

Other Factors

• This position may require standing for a long period of time.
• This position may require the ability to bend, lift, and twist on a regular basis.
• This position requires the ability to drive between CAH buildings and to various community locations throughout Ottawa County, predominantly Holland/Zeeland area.
• Must be able to work independently and occasionally non-traditional hours (weekends, evenings) to support volunteer events and recruitment activities.

Application

Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact ahewett@communityactionhouse.org with questions.

Equal Opportunity Employer

CAH is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws.  We encourage applicants of all backgrounds to apply.

Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.