Volunteer Program Coordinator

Job Summary:

The Volunteer Program Coordinator is responsible for coordination of patient care volunteers to meet patient and family needs.

This could be the job you really love. Working in the Volunteer Services Department at Hospice of Michigan means you are part of a statewide team of volunteer services. If you have a gift of inspiring people, this is the job for you. We are a passionate, dedicated group who are enthusiastic about the work that we do and supporting one another. Becoming a member of our team, you participate in a new employee orientation as well as training with your direct manager and are matched with a peer mentor. The education you receive about hospice and this work is a tremendous learning opportunity which is designed to deepen your knowledge of both the hospice field and the volunteer management field. While volunteerism is a core piece of a non-profit, in hospice, volunteerism is required by the federal government. You will have an opportunity to learn more about the regulatory world of healthcare while seeing the impact volunteers can have on patients and families at the end-of-life. If you are looking for meaningful work, you are in the right place. In addition to our orientation, we offer ongoing educational opportunities, creative opportunities as well as a competitive benefits and compensation program. This is a full-time position.

Qualifications:

• Associate's degree required. Bachelor's degree preferred.
• Two (2) to five (5) years' work experience with increasing level of responsibility required. Previous experience in recruiting, training, coordinating, and scheduling paid staff or volunteers preferred.
• Work experience in healthcare and/or hospice setting desired but not required.
• Ability to effectively communicate in both internal and external relationships for all essential job functions.
• Weekly travel required. Comfortable traveling in multiple counties surrounding Traverse City.
• Ease and adaptability using Microsoft Office, digital programs such as an electronic medical records system, volunteer database, DocuSign, and comfortable meeting virtually using Zoom, and other programs.

Service Excellence:

• Contacts and speaks to patients and their family members, with compassion and promptness
• Collaborates with team of nurses, social workers, and spiritual care advisors to identify patients who would benefit from volunteer visits and participates in team meetings once per week
• Gets to know each volunteer’s personality, skills, and availability, to bring out their fullest potential; provides regular communication and support to them in the form of emails, phone calls, and in-person or virtual meetings.
• Reviews patient charts to ensure environments are appropriate for volunteers and advocates for volunteer assignments.

Volunteer Engagement & Supervision:

• Trains, supervises, places, and evaluates a team of approximately 50 volunteers and enjoys interacting with a variety of personalities.
• Joins each new volunteer on their first patient visit, as well as supervisory visits throughout the year. Meets and interacts compassionately with our patients and families in their homes and senior living communities.

Quality & Compliance:

• Ensures that volunteer visits take place and are documented in to our electronic medical record system in a way that is compliant with state, federal, and accreditor regulations.
• Collects, reviews, and stores volunteer visit notes, and ensures that they are entered into our electronic medical record system.
• Adapts easily to evolving policies and procedures.
• Adjusts to changing workload and schedule based on changing organizational priorities.

Desired Backgrounds:

• Volunteer Management
• Human Resources
• Public Administration
• Organizational Management
• Nonprofit Management
• Healthcare Administration
• Customer Care Professional
• Account Representative
• Business office operations

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person