Training Operations Specialist (Remote)

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

In a time of unprecedented expansion, we are seeking a Training Operations Specialist to join our team. In this role, you will provide administrative support, manage schedules and coordinate training initiatives for our Outside Sales team. The position requires managing calendars across multiple time zones, scheduling recurring meetings and demonstrating good judgment in handling complex scheduling needs. The role also requires working with management to ensure the organization and flow of hiring and onboarding processes. In addition, you will maintain training repositories for accuracy and manage content delivery throughout onboarding. The ideal candidate is collaborative, energetic, proactive, organized and possesses a solid operational mindset. They should be knowledgeable about field training and enablement programs while ensuring exceptional learning experiences.

A day on the job looks like this:

• Organize and manage all training activities for sales channels
• Ensure consistency in training programs across all channels and assess their effectiveness
• Prepare and maintain internal reports and processes
• Assist in developing, coordinating and recommending changes for the improvement of workflows
• Monitor and manage support channels (e.g., Microsoft Teams and Outlook) to maintain an effective system for timely responses to client questions and needs
• Manage administrative duties such as completing expense reports, adhering to budgets and coordinating scheduling and travel for the organization
• Collect, document and maintain training materials in SharePoint
• Support live and virtual event planning; serve as a primary lead for operational requirements
• Manage rosters and distribution lists for targeted sales audiences, including new hires
• Collaborate with program owners to define success metrics and provide regular metric updates
• Track and monitor attendee participation and completion; schedule and communicate to program leadership
• Conduct project status meetings with the core Training & Enablement team and key contributors
• Identify project risks and recommend appropriate resolutions
• Review and deploy communications to the field through various channels while maintaining brand consistency
• Create surveys and analyze results to inform necessary operational updates

Got the skills and experience? Here’s what we’re looking for:

• Bachelor’s degree in a related field
• 2–5 years of experience in the field
• Proven experience in organizing and managing training programs and projects
• At least 2 years of experience providing senior-level support and balancing multiple responsibilities with great accuracy
• Strong organizational and communication skills
• Ability to handle multiple tasks and prioritize effectively
• Proficient in Microsoft Office suite, Zoom and SharePoint
• Experience in event planning and project management preferred
• Familiarity with metrics and data analysis
• Knowledge of Salesforce preferred
• Ability to work independently and collaboratively in a team environment
• Strong attention to detail and ability to maintain confidentiality
• A self-starter and problem-solver who is able to conceptualize and initiate solutions that support the improvement and sustainability of the program

And here’s our end of the bargain!

• Hourly: $23.79-$26.44 with an annual bonus of up to 10%
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you.
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

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