Technical Support Specialist

Oxford Solutions has an opening with our client for a Technical Support Representative. This is contract to start with potential for direct hire.
Hybrid schedule (3 days onsite/2 days remote).
Schedule -Monday thru Friday - 9 am – 6 pm)
Looking for someone with a minimum of 2 years of experience in a high-volume Technical Support, Helpdesk, or Technical Call Center environment.
In this role you will be answering and resolving Technical Support issues that customers encounter with electronic payment devices and other technology devices.
Responsibilities

• Provide escalated Technical Support to customers and users of various technology systems
• Provide advanced testing, setup and troubleshooting of client software installations, test platforms, and equipment
• document and record Technical Support calls and events in ticket and tracking software applications
• Communicate with the customers and give them a comfort level that their issue is being properly addressed

Qualifications

• High School Diploma or GED
• Minimum 2 years of experience in a high-volume Technical Support, Helpdesk, or Technical Call Center setting
• Proficient in the use and basic troubleshooting of industry standard software packages including but not limited to:
  • Microsoft Office (Word, Excel, Outlook, etc.) required
  • Internet Explorer, Google Chrome, Safari browser required
  • Remote connectivity tools such as VPN, RDP, VNC preferred
  • Android OS / iOS troubleshooting preferred
  • Understanding and use of SSH data connections preferred
  • Database Skills such as query and scripting in MS SQL preferred
• Strong verbal and written communications skills with solid listening skills
• Excellent research and documentation skills
• Ability to multi-task in a fast-paced environment