Technical Support Specialist

```Overview```
We are seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and customers. This is an excellent opportunity for someone who enjoys troubleshooting and problem-solving in a fast-paced environment.

```Responsibilities```
- Provide Technical Support and assistance to customers via phone, email, or in person
- Diagnose and resolve software, hardware, and network issues
- Assist with software installations, updates, and configurations
- Troubleshoot and resolve issues related to operating systems, applications, and peripherals
- Collaborate with other team members to escalate and resolve complex technical issues
- Document customer interactions and resolutions in our ticketing system (Jira)
- Provide excellent customer service by ensuring timely and accurate responses

```Qualifications```
- Strong knowledge of Windows operating systems
- Experience with software troubleshooting and Technical Support
- Familiarity with computer hardware components and peripherals
- Basic understanding of computer networking concepts (LAN)
- Proficient in Microsoft Office applications (Word, Excel, Outlook)
- Excellent problem-solving skills with the ability to think analytically
- Strong communication skills, both verbal and written
- Ability to work independently as well as part of a team

If you have a passion for technology and enjoy helping others solve technical issues, we would love to hear from you. Apply today to join our dynamic team of Technical Support Specialists.

Job Type: Full-time

Pay: $29.00 - $31.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• San Antonio, TX: Relocate before starting work (Required)

Work Location: In person