Technical Support Specialist-Dual Enrollment Program

Job Title
Technical Support Specialist-Dual Enrollment Program
Agency
Tarleton State University
Department
Instructional and AV Support
Proposed Minimum Salary
Commensurate
Job Location
Stephenville, Texas
Job Type
Staff
Job Description
The Technical Support Specialist will be responsible for overseeing the technological aspects of the Tarleton Today program, ensuring seamless integration of dual enrollment systems with high school and university platforms. The role will focus on enhancing the academic experience for high school students and supporting teachers through robust IT solutions. The Information Technology Services office is located at the Stephenville Campus. Work hours are Monday to Friday; 8 AM-5 PM or as work requirements indicate. Must be able to work remotely at the request of the University.
Essential Duties and Responsibilities:
Liaison and Oversight - 30%

• Acts as the primary liaison between the dual enrollment office, IT staff, and participating high schools or educational institutions.
• Oversees troubleshooting, analysis, and manages ticket lifecycle of dual enrollment systems, ensuring timely escalation and resolution of issues.

Project Collaboration and Consistency - 25%

• Collaborates with project leaders to develop work plans, timelines, and resource requirements for dual enrollment projects.
• Develops, coordinates and manages detailed functional and technical specifications for dual enrollment systems including training and communication plans for end-users, focusing on dual enrollment processes, technology, and continued support.

Program Analysis and Design - 20%

• Analyzes, reviews, and documents the specific needs of the dual Enrollment Program, including system scope based on business and educational requirements and onboarding of new users.
• Designs and coordinates the implementation of data reporting and business intelligence systems tailored to dual enrollment needs.

Team Management - 15%

• Manages, hires and trains a small team of part-time employees to assist in daily tasks.

Other duties as assigned - 10%
Required Education and Experience:

• Bachelor's degree in applicable field or equivalent combination of education and experience.
• Three years of related experience in business analysis.

Preferred Education and Experience:

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Five years of experience in business analysis, with a preference for experience in educational technology, particularly in dual enrollment or similar programs.
• Canvas LMS, Ellucian Banner, Salesforce
• Knowledge of K12 and Higher Education

Knowledge, Skills, and Abilities:

• Strong knowledge of educational technology and data analysis.
• Knowledge of word processing, spreadsheet, and database applications.
• Knowledge of a variety of learning management systems.
• Ability to multi-task and work cooperatively with others.
• Experience in developing and managing IT solutions in an educational setting, particularly related to dual enrollment or similar programs.
• Excellent multitasking abilities and teamwork skills, with strong written communication, analytical, interpersonal, and organizational capabilities.

Salary:
Commensurate with experience
The target base annual salary is $48,632.76 may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position. Tarleton State University offers a career filled with purpose and opportunity in addition to competitive wages. As part of the Tarleton family, the following benefits are also available to full time and qualifying part time employees:
Educational Benefits

• Family Education Benefit (Tuition Scholarship)
• Doctoral Educational Assistance

Employee Health, Wellness, and Financial Planning

• Fully covered employee health insurance
• Dental insurance
• Vision insurance
• Retirement and Insurance programs

Paid Leave

• Paid sick leave
• Holiday pay

• Vacation
• Longevity pay
• Paid Birthday Leave

Other

• Complimentary tickets to all Athletic and Performing Fine Arts events
• Employee Wellness Release Time
• Staff Gym Membership Discount with Campus Recreation
• and other Tarleton Discounts

Qualified candidates are encouraged to submit a completed application for consideration. Initial review of applications will begin immediately and continue until the position is filled.
Application Procedure:
During the application process applicants have one opportunity to enter the requested information, upload documents and "Submit" the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action.
Employment applications must include:

• Completed online application
• Cover Letter / Letter of Interest addressing qualifications
• Curriculum Vitae or Resume
• At least 3 current professional references and their full contact information

Applications received by Tarleton State University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application. "See resume" is not an acceptable entry in the job application. Incomplete applications will not be considered.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer.