Systems Administrator

Comfort starts with our 13,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT
Job Summary:
Maintain, operate, and administer servers and applications, mainly in a Windows or Linux Server environment. Monitor the performance of servers, software, and hardware in those environments, as well as perform application patches and deployments. Maintain/create operational documentation and architecture diagrams on systems assigned to the role.
Job Description:
KEY RESPONSIBILITIES:
• Provides production support for customers and peers on multiple systems supporting La-Z-Boy, mainly on a variety of windows platforms. This would include following departmental controls and processes and documenting through Incidents in the IT support system.
• Monitors queue for incoming Production support incidents. Takes ownership of incidents, troubleshoots issues, and resolves incidents. May contact customers and peers within other areas of IT throughout the process. Works with other team members to balance the load of incoming incidents. Takes after hours & weekend support calls from customers.
• Participates in the planning and execution of maintenance processes for La-Z-Boy systems.
• Participates on IT projects and initiatives as required for Corporate or Divisions. Individual contributor on small to mid-level infrastructure projects or initiatives. Participates on larger or more complex cross functional projects. Creates appropriate documentation for support, cross training, and moving systems into an operational state. Assist in implementing new/additional technologies including hardware and software, as well as any new/updated processes.
• Completes deployments (change/service requests) for customers and peers on systems, including following departmental controls and processes and documenting in IT support systems, security modifications/updates, schedule changes, software development life cycle (SDLC) requests, and various other system changes.
• Monitors queues for incoming mid-level to moderate change requests, confirms and validates business requests and approvals, obtains IT leadership approvals. Collaborates with and direction from Sr Systems Administrator where appropriate.
• Provides input on work instructions for support and operational processes. Creates system diagrams (Visio) for reference and support.
• Creates proper alerts and ensures mechanisms are in place to proactively monitor the environment.
• Serves as second level support in the server environment and will resolve the issue or will update the ticket with needed information to engage level 3 if needed.
• Contributes to POC's and other special technology initiatives.
• Participates in Triaging/RCA (Root Cause Analysis) for issues identified as impairing the service or reliability of La-Z-Boy Systems.
SCOPE & IMPACT:
Responsible for the support and operations of the windows (Linux) environments, and to some level the applications that run on them. Some of the work required by this position is completed off hours and on weekends. System downtime impacts almost the entire company which exacerbates the pressure during incidents. Ability to perform under pressure is paramount.
MINIMUM REQUIREMENTS:
• Bachelor's Degree in Computer Science or related field with 2-4 years of related experience or equivalent.
• Solid understanding of network fundamentals (TCP/IP, HTTP, DNS, SSL/TLS, Layer 3 and Layer 7 load balancing, etc.)
• 2 years of experience in deploying and supporting Infrastructure solutions, and serving in an application administration/operations role with primarily a Microsoft (Linux) server environment
• Linux - 2 years of Linux experience with RedHat based systems (to include automated OS installation, software compilation, package management, virtualization, OS lifecycle management, diagnostic and performance troubleshooting/profiling).
• Good communication skills
• Ability and desire to work in teams
Windows - PREFERRED REQUIREMENTS:
• Experience and history of supporting a Tier 1 application (Payroll, Accounting, ERP, Sales, etc.)
• Scripting and/or programming experience (Bash, Perl, Python, VBScript, Go, C, or C++.)
• Prior experience in a data center/operations center
Linux - PREFERRED REQUIREMENTS:
• Demonstrated experience in J2EE application servers (Tomcat, Jboss, Weblogic, etc.)
• Demonstrated experience with DB's running on Linux(Postgres, MySQL, etc.)
• Experience and history of supporting a Tier 1 application (Payroll, Accounting, ERP, Sales, etc.)
• Scripting and/or programming experience (Bash, Perl, Python, VBScript, Go, C, or C++.)
• Prior experience in a data center/operations center
SUPERVISORY RESPONSIBILITIES: None
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Office environment/no specific or unusual physical or environmental demands.
OUR PURPOSE:
We are La-Z-Boy Incorporated. Get comfortable with taking your work personally. Get comfortable with uncompromising quality. Get comfortable with caring about your colleagues and the consumers we serve. When people are comfortable, they are free to be themselves; to be fearless. When people are comfortable, they put others at ease and are more welcoming to different people and perspectives. When people are comfortable, they collaborate in meaningful ways. Being comfortable brings out the best in us.
We believe in the transformational power of comfort
OUR VALUES:
Courage - We aren't afraid to try something new
• We are results oriented and can-do hard things.
• We do what is right.
• We challenge the status quo.
Curiosity - We are relentless in our mission to understand our business and consumers
• We ask questions and explore every opportunity.
• We embrace change.
• We test and learn.
Compassion - We honor our almost 100-year legacy that was built on family
• We lead with empathy in support of each other, our consumers and our communities.
• We foster an inclusive environment.
• We believe in positive intent.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.
Weekly Hours:
40
Work Shift: