Help Desk/Junior System Administrator

The superior engineering, workmanship, and overall quality of Ross Design™ products have kept us at the forefront of manufacturing since 1989. We work hard to exceed expectations in the quality and durability of our products. Most importantly, Ross Design™ strives to add value to our customer’s products through innovative design and state of the art manufacturing processes.

We, along with the rest of the world, are working to make the new hybrid work environment successful for our team and our clients. Keeping everyone safe, finding ways to be flexible, while providing a good work/life balance and at the same time meeting our clients IT support needs is very important to our company. Joining our team in a technical capacity you’ll also be able to contribute your ideas for ways to improve our workflow in a new hybrid work environment, which has become our model for the foreseeable future.

We are currently hiring Help Desk/Junior System Administrator. This is a position where you will be the first line of support to solve problems and provide remote and on-site support for multiple Robust clients. This position requires flexibility, patience, problem solving, and business savvy.

Essential Duties and Responsibilities:

Build and maintain great relationships with our clients
Maintain and manage hardware and software on desktops, laptops, mobile devices, and other related equipment in PC and Mac environments
Daily interaction with our internal CRM for ticketing and tracking time and expenses as they occur
Perform basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Utilize remote monitoring and management system
Document EVERYTHING.
Timely communication with customers – responding to support requests, keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
Proven good judgment and problem solving skills, including escalating issues and problems as appropriate to ensure speedy resolution

Technical Skills and Knowledge

Troubleshooting skills for PC/Mac/Mobile devices (iOS and Android)
Microsoft Office
TCP/IP networking and DNS
Windows Server experience, including Active Directory
Windows and Mac OS’s
Backup and disaster recovery solutions
Security solutions and best practices
Phone system configuration and troubleshooting

Interpersonal Skills

Must be a people-person to get hired here
Excellent communication skills, both verbal and written, technical and non-technical
Strong organizational skills; ability to balance priorities at multiple locations
Excellent documentation skills and comfortable with Visio
Critical thinking skills with problem-solving abilities
Ability to present ideas in user-friendly language
Ability to build and extend existing client relationships

Why Work Here?

Great teammates, great clients, exploring new technology, great training, advancement opportunities
We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed servicemember status, race, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local laws.