Core System Administrator I

The Core System Administrator I’s role is to provide technical support in the maintenance and administration for the credit union’s core banking systems. The Core System Administrator I also is responsible for programming for custom report writing and supports the activities of the IT team and Help Desk tickets.

Essential Job Functions

• Focus on Purpose: Focused on credit union purpose of creating financial wellness in our community through everyday banking.
• Collaboration: Collaborate with necessary teams in all discussions relevant to project management pertinent to IT.
• Reporting: Designs, develops, and modifies custom reports and application enhancements using available software tools.
• Programming: Supports with administration of programming and reporting systems.
• IT Team Support: Assist IT team with help desk tickets
• Diversity, Equity, and Inclusion: Committed to building and supporting a culture that is inclusive for all.
• Policy: Follow all credit union policies and procedures, including policies and procedures for customer identification and all BSA requirements
• Event Support: Serves as a representative of the credit union within the community and is actively visible at credit union events and credit union sponsored events.

Competencies Required

• People Focusedand Strong Communication: Empathetically seek understanding of what employees require and expect and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
• Engaged, and Collaborative: Engaging and collaborating with the IT Operations Manager, and all employees, to foresee longer-term developments, to envision options (and their probable consequences), to select sound courses of action, to rise above the day-to-day detail, to challenge the status quo.
• Achiever, Initiative and Goal Driven: The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Apply new ways of thinking; create new ideas. Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems. Strong analytical capabilities and exceptional communication/presentation skills will be essential.
• Focused, Decision Making and Problem Solving : Has a strong sense of urgency about proactively solving problems and getting work done; gain support by collaborating effectively for ideas, proposals, projects and solutions, takes initiative; make and/or facilitate decisions considering impact on others and/or the credit union; reach sound decisions and exercises good judgment based on balanced consideration of facts, priorities, and alternatives; make decisions in agreed upon time frame; take initiative to identify and resolve problems; demonstrate ability to examine existing problems/issues in new ways.
• Trustworthy, Reliability and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential including member, employee, and credit union information. Ensures core process, policies and procedures are followed.

Key Accountability Items:

• Project support
• Report writing support
• Programming support
• IT Help Desk Support
• Event Support

Requirements:

• A minimum education of Associates Degree
• Preferred 4-year degree in Information Technology.
• Ability and aptitude to analyze and resolve highly technical problems relating to network server and infrastructure issues.
• Excellent analytical, customer support, and interpersonal skills required.
• Must have working technical knowledge of operating systems, network, and PCs.
• Must have 5 or more years of experience with data management.

The Ideal Candidate:

• Will have a hands-on software and hardware troubleshooting experience.
• Will be adept at reading, writing, and interpreting technical documentation and procedure manuals.
• Excellent verbal and written communication skills
• Will have proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong problem solving and decision-making skills
• Must be flexible with working hours.
  1. Work schedules occasionally change on short notice to cover unexpected business needs. Available to respond to network issues/problems on 24X7 basis
• Licensed driver, ability to travel from location to location
• Frequent standing, walking, use of telephone and computer, lifting up to 50 lbs.
• Proven ability to work independently and as part of a team
• Is detail-oriented and curious, and will leverage research to resolve issues
• Possesses attention to detail and organizational skills.

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.