ERP SYSTEMS ADMINISTRATOR

Position Summary

The ERP Systems Administrator is responsible for the efficient and accurate operations of the College’s Enterprise Resource Planning (ERP) systems. The ERP Systems Administrator works closely with user departments and serves in a crucial role in analyzing and maintaining numerous computer applications. As the subject-matter expert, the ERP Systems Administrator troubleshoots and resolves system issues, helps document systems, and provides training and/or suggests sources of training. The ERP Systems Administrator proactively monitors systems to ensure optimal, accurate operations and reports on systems that may need attention. The ERP Systems Administrator ensures systems integration to promote data sharing.

Essential Job Functions

1. Ensures the integrity and usefulness of the ERP data by reporting on and following through on bad data in a timely manner. Participates in a Data Integrity Committee to assist with this essential job function.
2. Analyzes data processing issues to improve computer systems and provides the EDS area staff and users with assistance solving ERP landscape-related problems.
3. Works closely with user departments to help optimize the use of the College’s ERP systems, including addressing known issues and introducing new features and functionality.
4. Researches and evaluates emerging technologies; recommends new solutions and develops subsequent cost estimates.
5. Designs new applications and workflow changes to increase organizational efficiency and effectiveness, determining resource requirements for new and existing applications.
6. Creates and modifies software programs to solve business problems related to the College systems. Coordinates with other College development resources to produce new software solutions.
7. Implements enhancements provided by ERP system to streamline and improve end-user experiences and how the college’s data can be utilized.
8. Writes user instructions; documenting the ERP system functionality and providing for user training.
9. Collaborates with process owners to ensure proper ERP configuration and utilization of standard elements and processes.
10. Develops testing procedures and perform testing to ensure systems work as expected.
11. Installs and/or coordinates installation of ERP programs and operating systems; customizes systems to meet the needs of the organization.
12. Monitors computer systems performance to ensure proper operation and verifies database and data integrity.
13. Troubleshoots and fixes day-to-day software and hardware problems, diagnosing and recommending resolutions for larger, ongoing software and hardware issues.
14. Works with each of the vendor support processes in order to 1) keep the systems up and running, 2) address known issues with each system, and 3) learn about and implement newly developed features and functionality.
15. Will work with other I.T. professionals when researching, costing, implementing, and supporting the ERP landscape systems.
16. Executes responsibilities in accordance with applicable laws and the College’s policies, which include the Code of Ethics.
17. Ensures efficient workflows and optimum business operations by creating a detailed procedures manual of work processes.
18. Contributes to the development of policies and procedures by serving on appropriate committees and supporting the missions of the department and the College.
19. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures and/or backgrounds.
20. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Manager of Enterprise Data Services.
21. Contributes to the overall success of Enterprise Data Services by performing all other duties as assigned by the Manager of Enterprise Data Services.

Requirements

• Associate degree in computer information systems with seven or more years of experience in computer programming and/or systems analysis and/or enterprise software applications.
• Bachelor’s degree in computer information systems or related field with three or more years of experience in computer programming and/or systems analysis and/or enterprise software applications (preferred).
• Experience with Ellucian Colleague is preferred.
• Extensive knowledge of data processing, hardware platforms, and/or enterprise software applications.
• Experience in the use of software development tools to code and debug application software.
• Willingness to provide occasional support after normal business hours and weekends as needed.

Supplemental Information

While performing duties of this job, the employee is regularly required to communicate with others in person and on the telephone. The employee is required to hear and distinguish normal sounds with some background noise. Employee must view and create written and electronic documents. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move objects of light to moderate weight of up to 25 pounds.
While performing the duties of this job, the employee regularly works in an office setting. The noise level in the work environment is generally quiet and sometimes moderate.