Customer Service Representative

Customer Service representative/ Inside Sales for Building Material Wholesaler

Manufacturers Reserve Supply is a wholesale distributor of high-end building supplies. This position will work with lumber yards and big box stores directly. As a wholesaler we do not sell directly to the public. You get to know the buyers from our client base and create great client relationships. There is no cold calling. Just an understanding of the product and great Customer Service.

Our Customer Service/Inside Sales Representative team become experts in decking, siding and building materials. A background in the construction field or understanding of the basic building process is preferred but not required. We will train the right candidate.

This role will be responsible for processing orders, providing support on products and services and excellent Customer Service.

This is an on-site position. Hours Monday thru Friday 8am-5pm (no weekends).

Job Responsibilities:

· Handle incoming calls, process orders and provide quotes in a timely and accurate manner

· Assisting customers in developing solutions to meet their needs.

· Determining customer’s needs and recommending appropriate products and solutions.

· Establish a rapport with new customers and nurturing relationships with long term customers.

· Troubleshoot and resolve customer inquiries

· Provide support and maintain up to date knowledge on products and services

· Generate additional business through cross-selling, up-selling, sales add-on’s and various promotional give campaigns

· Provide support to and partner with Outside Sales Team and other internal departments as required to ensure 100% customer satisfaction

Quoting and order processing through our new web portal.

Advancement plan to become knowledge specialist for products with pay increases and bonuses.

Job Qualifications:

· Experience within Customer Service or call center environment.

· Experience in sales or inside sales.

· Strong computer skills (MS Office, Word, Excel, Outlook)

· Must possess excellent verbal and written communication skills, including a pleasant and professional phone demeanor

· Must possess a high attention to detail and the ability to multi-task

· Must be a team player, self-motivated and be able to collaborate effectively with other departments

Must be familiar with Microsoft Office

· **Prior experience within the building materials is a plus, but is not required

· Pre-Employment requirements include: assessment test, drug test, background check and reference check

Benefits

Full Benefits package available including:

• A company paid medical plan
• Dental, vision, FSA, Group Term Life and AD&D
• 401(K) Plan with a company match
• Company Paid Holidays
• Paid Time Off
• Access to our company onsite gym
• Access to our newly remodeled café, with refrigerator, toaster, toaster-oven, water cooler, and free coffee bar
• Cutting edge technology
• New facilities that are beautifully manicured
• Eligible to for voluntary benefits including: Free legal advice, counseling, finance planning, discount programs (Disney, Costco, Travel, Concerts)

Company:

Manufacturers Reserve Supply is a wholesale distributor located in northern New Jersey. We specialize in selling high-end building materials to lumber yards and retail business operations. Serving the industry for over 90 years, integrity and reputation have been paramount to this company. MRS develops employees to their fullest potential and constantly encourages them to strive for greater goals. As a result of this and similar company policies, it is no surprise that the company has employees that have been with them for over 25 years.