Surgery Scheduler

Surgery Scheduler

Key Responsibilities:

• Scheduling of surgical cases.
• Work with physician offices to obtain information needed in order to schedule.
• Keep strong rapport with physician office schedulers and proactively check in with them to assure seamless communication.
• Work with MedBridge to assure they have the information they need in order to quote patient portions and bill appropriately.
• Work with Surgery Center staff to assure cases brought to the center are appropriate for the center and within block and facility schedule.
• Create block time schedule for HST and assure physician offices are utilizing their block minutes. Report all shortcomings or challenges with block time to Director of Clinical Services.
• Maintains appointment schedule for patients. Coordinates patient schedule with surgery schedule.
• Contacts patients with arrival times, notifies them of what to fill out or bring on DOS, and answers any questions they may have. If clinical questions arise, contact someone at the surgery center.
• Ensures that patient information is accurate prior to the surgery date and entered fully into HST system.
• Responsible for keeping current registrations of patients, insurance companies and referring doctors.
• Assure the confidentiality of all records by the required permission of the patient for releasing the chart information.
• Acts as a liaison between the surgical team, vendors, management and billing company, and physician offices.

Key Competencies:

To perform in this position successfully, an individual should demonstrate the following competencies:

• Organization: Prioritize and plan work activities.
• Problem Solving: Use time efficiently; Identify and resolve problems in a timely manner; Develop alternate solutions.
• Judgment: Gather and analyze information in a skillful manner; Includes appropriate personnel in decision making process; Exhibits sound and accurate judgment
• Task Management: Effectively juggle multiple tasks.
• Quality: Demonstrate accuracy and thoroughness.
• Patient-centric Service: Look for ways to improve and promote quality and efficiency Respond promptly to patient's needs; always maintain composure and professionalism; Excellent telephone techniques and rapport.
• Adaptability: Able to deal with frequent changes, delays, or unexpected events; Able to work well under pressure.
• Dependability: Complete tasks on time or notifies appropriate person of alternate plan.
• Teamwork: Balance team and individual responsibilities; Contribute to building a positive team spirit.
• Safety and Security: Maintain patient confidentiality; Observes safety and security procedures; Adheres to the center’s Policies and Procedures and HIPAA guidelines.

Education & Experience Requirements:

• High school graduate or equivalent
• General office experience preferred
• Has full command of the English language, both verbal and written.
• HST and EPIC experience preferred
• Strong command of Microsoft products (Word, Excel, Outlook)