Billing Resolution Specialist

Company Description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Job Description

Title: Billing Resolution Specialist

Employment Type: FTE

Exemption Status: Non-Exempt

Location: Remote

Hours: 9:30AM - 6PM, 10:30AM -7PM, 11:30AM - 8PM

The Billing Resolution Specialist is an integral part of ensuring the resolution of Privia patient billing queries showing care and concern. In this role, the agent will research incoming patient calls, texts, chats, and emails using our database to reconcile, resolve, and ensure clear communication for all billing and payment related inquiries providing excellence in service to our patients.

Primary Job Duties:

● Answer high volume, inbound phone calls from patients, utilizing a cloud based phone system.

● Respond to written patient communications, whether text, chat or email, in a timely manner utilizing a cloud based system.

● Educate our patients on patient financial responsibility surrounding deductibles, copays, and coinsurance.

● Confidently inform and collect patient balances using Privia financial policy guidelines. ● Research, identify and resolve patient billing queries using athena EMR database.

● Document all patient interactions within the appropriate databases for accurate recording of patient communications.

● Successfully meet all call center productivity and quality standards.

Qualifications

●High School Diploma required

● 1-2 years of full time experience in a call center customer service environment preferred; remote work experience recommended

● Familiar using software such as G-Suite products

● Availability to work an 8 hour shift between the hours of 8am - 8pm EST, Monday through Friday

● Must provide accessibility to secure, quiet work space with direct high-speed internet connection to effectively work remotely

● Has an understanding and the ability to comply with all HIPAA rules and regulations

Interpersonal Skills & Attributes:

● Excellent written and verbal communication

● Ability to interact with fellow employees and key stakeholders in a professional manner

● Ability to work collaboratively

● Multi-tasker, able to juggle multiple tasks at the same time.

● Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness

● Highly organized, high energy, and a productive person with a fanatical attention to detail

● Analytical mind and are always looking for ways to improve a recurring process.

The salary for this role is $18.75hr in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.