Support Technician I

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Support Technician I - Posting #25087

Hourly Rate: $23.00

Position Summary:

Full-time position with Sea Mar Community Health Centers’ IT Help Desk in Seattle. Must be available to work swing shift and weekend hours. Responsible for ensuring proper support of all organizational computer hardware and software operation to maximize up-time so that end users can effectively accomplish business tasks. Under supervision, this position configures, installs, diagnoses, repairs, and maintains all user computer hardware, peripherals, and software in timely manner. Acts under supervision as first line of support for employees seeking assistance with applications, network connectivity, computer hardware (desktops, laptops, and tablets), and peripherals. Escalates support requests to senior support staff as well as to other specialist IT staff members as needed based on defined criteria.

Required Qualifications:

• Microsoft Technologies; e.g., Windows, MS Office, Active Directory, Exchange, etc.
• Desktop imaging experience; e.g., Ghost, SMS, etc.
• Knowledge of LAN/WAN technology, TCP/IP, and thin client systems.
• Printer and basic networking peripheral support experience.
• Demonstrated ability to effectively communicate by phone or in person.
• Demonstrated writing ability.
• Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
• Demonstrated analytical and troubleshooting skills.
• Initiative to act independently to resolve problems.
• Demonstrated ability to manage multiple priorities and follow through on projects to completion.

Desired Qualifications:

• A+ Certification.
• Associate or Bachelor Degree.
• 1-3 years demonstrated experience as a Support Technician. 
• Experience with Citrix environments.
• Experience with Voice over IP (VoIP) telephone systems desired
• ITIL experience.
• Must have in-depth experience with Windows 7 and 10, Office 2010 – 16.
• Exchange email configuration, IP Printing.
• Excellent work habits involving a high volume of calls and tickets.
• Familiarity with HIPAA is an advantage.

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment. 

How to Apply:

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Jason Hood at ITRecruiting@seamarchc.org

Sea Mar is an Equal Opportunity Employer

Posted 05/16/2023

Please visit our website to learn more about us at www.seamar.org. You may also apply thru our Career page at https://www.seamar.org/jobs-general.html

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