Data Center Support Technician

Nesco Resource is looking for a Data Center Support Technician for a premier Data Center company in the greater Quincy, WA area to support their team and customers on a full-time basis.
The Data Center Support Technician is responsible for managing operational integrity of the Data Centers' facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement, daily handling of incoming calls, ticket processing, incident management and coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work any shift assigned to them, weekends and holidays.
Essential Duties and Responsibilities

• Responsible for all aspects of physical security at the Data Center
  • Primary point of contact for customer requests via phone, e-mail, & portal
  • Processing requests and engage with subject matter experts as appropriate
  • Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA
  • Provide escort duties for Telcoms & vendors as well as customer vendors
  • Perform basic remote hand support duties on behalf of customers
  • Primary focal point for Incident management & escalations
• Facility Monitering
  • Monitor the health of building critical systems via Client and visual inspection
    • Power
    • Cooling
    • Fire Systems
• Monitor the health of access control, camera surveillance & perimeter intrusion
• Monitor the health of critical IT systems
  • Network
  • Servers
• Perform incident coordination in the event of significant incidents
  • Initial response and dispatch of vendors
  • Escalate to senior management
  • Set up crisis bridge (if appropriate)
  • Send out advisors
  • Coordinate restoration with on-site personnel

Education
· Minimum two (2) year college degree preferred
Experience
· Excellent interpersonal and communication skills (written and oral)
· Familiar with physical security protocols
· Customer service experience
· IT System qualifications will be required if not already certified
Skills and Abilities
· Competent in the use of Windows, MAC and IOS systems
· Organizational and time management skills
· Must be a self-starter, able to work in a fast paced constantly changing environment
· The ability to work well in a team environment or independently with minimal supervision
· Comprehensive understanding of Data Center best practices and standards would be a bonus
Salary range: $24-26/hr
Our customer provides many benefit options to meet the team and their families' financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by the client and some are shared between the employee and the client. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. They also provide eligible employees with an Employee Assistance Program.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.