Call Center Technician/ Call Center Technical Support

Hello,

Position: Info Tech Staff I-IS&T Service Center Technician

Location: Richland, WA (Day 1 Onsite)

Duration: Long Term Contract

Basic Qualifications:

• BA/BS in Computer Science, Information Technology or related field from an accredited college or university, in lieu of a degree, 6 years of progressive, related experience.
• Must be able to complete and pass a pre-employment drug screen, physical (if located at the construction site), and background check which includes verification of employment and education.

Minimum Qualifications:

• Must be able to complete and pass a pre-employment drug screen, physical (if located at the construction site), and background check which includes verification of employment and education.
• Must be able to obtain a Department of Energy badge for access to the Hanford Site.
• Experience in an IT Call Center troubleshooting user issues remotely.
• Strong workstation hardware and software problem solving skills.
• Diplomatic skills in end user communication. Handle customer interactions in an accurate, effective and timely manner, and articulate ideas in clear & concise reports.
• Attention to quality, including accurate documentation of work completed.
• Must be able to work productively with little supervision.
• Must be able to physically move computers and associated hardware.
• Related experience includes but is not limited to:
• Windows workstation hardware and software
• Workstation imaging techniques and software
• MS Office and Internet Explorer
• Networking
• Infrastructure systems architecture concepts, configurations and standards.

Preferred Qualifications:

Experience with automated Call Center software and multi-line phone systems.

Experience using remote deployment tools to install and configure software, remove spyware, troubleshoot hardware and software, etc.

Relevant IT certification preferable, such as A+, Network+ or MCP

About Arthur Grand Technologies:

Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.

At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team, please send your resume to indhu.s@arthurgrand.com for immediate consideration.

Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.

Best Regards,

Indhu

E: indhu.s@arthurgrand.com

Arthur Grand Technologies Inc

www.arthurgrand.com

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Job Type: Contract

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person