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SalaryLifePort believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the individual nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Position Summary:
This position is responsible for resolving potential or actual technical issues, troubleshooting different software packages, hardware devices and other applications
Essential Functions:
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways to resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Maintain printing infrastructure
- Working knowledge of a wide range of applications
Job Specifications (Knowledge, Skills and Abilities):
- Ability to set priorities, meet deadlines, and multitask
- Excellent teamwork skills and high degree of initiative required
- Work independently and possess a high level of self-motivation and initiative
- Knowledge of network security practices and anti-virus programs
- Hands on experience with Windows
- Working knowledge of office automation products and computer peripherals like printers and scanners
- Must be able to lift 50 lbs.
Education, Certifications and Experience:
- High School Diploma or GED
- AA/AS in Computer Science or related field or equivalent
- 0-2 years’ experience required
Physical Demands and Work Environment:
Working conditions are normal for that of a manufacturing/machine shop/office environment.
All employees are expected to adhere to Company safety policies and wear personal protective equipment when exposed to work areas or performing tasks where it is required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties that may be required for this position. Additional duties are performed by the individuals currently holding this or similar positions and additional duties may be assigned.
This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.14 is required.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties that may be required for this position. Additional duties are performed by the individuals currently holding this or similar positions and additional duties may be assigned.
Our Competitive Benefits Include:
- PTO – Paid Time off and emergency/personal sick leave
- Annual performance bonus program
- Wellness program and onsite gym with free personal training
- Paid company holidays
- Comprehensive medical, dental and vision benefits with HSA and FSA options
- 401K with employer contribution
- Employer paid basic life & disability coverage
- Employee life assistance program
- Additional voluntary benefits include: LegalShield, long term disability, pet insurance, voluntary accident, voluntary hospital Indemnity and voluntary critical illness.
EQUAL OPPORTUNITY EMPLOYER
