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Form of workJob Description
Who We Are:
EmpiRx Health is the leading clinically-driven, customer-first PBM company that puts the pharmacist at the center of its service model to optimize member care while substantially reducing costs for plan sponsors.
What We Do:
We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients.
Who We're Looking For:
EmpiRx Health is experiencing unprecedented growth, and we're seeking a highly skilled and experienced Support Engineer. In this critical role, you will provide advanced in-person and remote technology support to EmpiRx employees and contractors. This includes setup, configuration and troubleshooting laptop, mobile device hardware and software.
If you are a highly motivated Support Engineer and you are passionate about making a meaningful impact in the healthcare industry, we encourage you to apply.
What You'll Do:
As a Support Engineer, your role will encompass a wide range of responsibilities:
What You Need:
Why Join Us:
At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're not just breaking down barriers but actively erasing them to create an environment where opportunity knows no bounds. In unity, we find our strength and invite individuals from all walks of life to join us in our exhilarating journey to shape a brighter, more inclusive future together.
Your career at EmpiRx Health awaits – join us in shaping the future of excellence in healthcare.
EmpiRx Health is the leading clinically-driven, customer-first PBM company that puts the pharmacist at the center of its service model to optimize member care while substantially reducing costs for plan sponsors.
What We Do:
We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients.
Who We're Looking For:
EmpiRx Health is experiencing unprecedented growth, and we're seeking a highly skilled and experienced Support Engineer. In this critical role, you will provide advanced in-person and remote technology support to EmpiRx employees and contractors. This includes setup, configuration and troubleshooting laptop, mobile device hardware and software.
If you are a highly motivated Support Engineer and you are passionate about making a meaningful impact in the healthcare industry, we encourage you to apply.
What You'll Do:
As a Support Engineer, your role will encompass a wide range of responsibilities:
- Provide white glove support deskside and remotely to technology users.
- Provide advanced support as a point of escalation for other team members.
- Identify areas of improvement and work with leadership to implement enhancements.
- Troubleshooting hardware and software issues effectively and timely.
- Support network devices and connectivity.
- Maintain user workstation wiring so that it is neat, organized.
- Participate in on-call rotation · Keep work and storage areas neat, clean, and well organized consistently.
- Be the onsite go-to person for technology support issues.
- Setup new user technology in a timely fashion.
- Perform new user onboard sessions.
- Provide user technology training as needed, e.g. How-To’s, Walkthroughs.
- Keep accurate IT equipment inventory records.
- Manage equipment inventory including building, deploying, reimaging, refreshing, and recycling of laptops.
- Partner with HR on supporting the new hire process.
- Act independently managing your own time and tasks effectively.
- Proactively problem solve issues that you identify independently of user requests.
- Define and execute best practices for supporting employees’ workstation needs.
- Constantly look for ways to improve a user’s technology experience.
- Document process and procedures to assist in performing daily tasks consistently.
- Utilize the ticketing system to record support requests and update timely and consistently.
- Track issues consistently and accurately utilizing a ticket tracking system.
What You Need:
- GED or equivalent and IT technical school or bachelor’s degree in related field.
- 5+ years supporting a Windows environment, including network support.
- Experience managing Office365/Azure AD.
- Proficient to troubleshoot hardware and software issues in a windows environment.
- Windows 10, Office 365, Intune, Adobe Acrobat, MacOS, latest.
- Experience supporting a major hardware vendor’s product, e.g. Dell, Lenovo, or HP.
Why Join Us:
- EmpiRx Health is on an extraordinary journey where excellence meets innovation.
- We are a collaborative team that encourages groundbreaking ideas, values open dialogue, and prioritizes continuous improvement.
- You will be part of a dynamic team where success is a shared celebration, collaboration fuels progress, and we redefine healthcare together.
- We offer a generous and competitive benefits package.
- You will share in the company's success through our discretionary bonus program.
At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're not just breaking down barriers but actively erasing them to create an environment where opportunity knows no bounds. In unity, we find our strength and invite individuals from all walks of life to join us in our exhilarating journey to shape a brighter, more inclusive future together.
Your career at EmpiRx Health awaits – join us in shaping the future of excellence in healthcare.
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