Address
Form of work
SalaryWe are a Managed Services Provider that feeds the technology demands and network needs of small and medium-sized businesses in several states in the US. Each of us make up a brilliant team of dedicated intellectuals, who are great at Technology & Network infrastructures. Every role, serving an absolute purpose.
Tired of the same old IT grind? This isn't your average System Engineer role. We're a passionate team obsessed with quality and building powerful solutions for our clients.
Here's what sets us apart:
- Cutting-edge tools: Work with a best-in-class tech stack including automated RMM and AI-powered help desk.
- Collaborative environment: Learn from and grow alongside experienced engineers.
- Open communication: Daily team huddles and weekly one-on-ones keep you in the loop and valued.
- Remote work opportunity: Transition to remote work opportunity after initial training.
Our company is seeking a talented and motivated Senior Technical Support Engineer to join our dynamic team!
In this role, you will play a key role in managing and maintaining our clients' IT infrastructure, providing exceptional service and technical expertise remotely. You will leverage your strong technical background and problem-solving skills to troubleshoot issues, ensure system health, and collaborate with colleagues to deliver innovative solutions.
Responsibilities:
- Configure and troubleshoot Office 365 applications (Exchange Online, SharePoint Online, Teams)
- Provide comprehensive desktop support to end-users (software installation, hardware troubleshooting, resolving technical problems)
- Administer Windows Server infrastructure (Active Directory, Group Policy, DNS)
- Monitor system performance and security, implementing measures to maintain system integrity and availability
- Collaborate effectively with the IT team to support and implement IT projects and initiatives
- Document IT processes, procedures, and configurations
Qualifications:
- Minimum 5 years of experience in IT support roles, with strong expertise in Office 365, Azure, desktop support, and server administration
- In-depth knowledge of Azure cloud services (Azure Active Directory, Azure Virtual Machines, Azure Storage)
- Proficiency in configuring and troubleshooting Office 365 applications (Exchange Online, SharePoint Online, Teams)
- Experience with desktop support (Windows, macOS), hardware troubleshooting, and software installation
- Familiarity with Windows Server administration (Active Directory, Group Policy, DNS)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a keen eye for detail
- Experience working in a fast-paced, customer-centric environment is a plus
Benefits:
- Competitive salary and benefits package (based on experience and qualifications)
- Opportunities for professional development and training
- Collaborative and supportive work environment
- Opportunity to work with cutting-edge technologies and solutions
- Growth potential within a dynamic and innovative company
Please Note:
- While relevant certifications are a plus (e.g., Microsoft certifications, Azure certifications), they are not mandatory for this role.
To Apply:
Please submit your resume and cover letter online. All applicants must be able to pass identity and criminal background checks. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state, or local law.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- On call
Work Location: Remote
