Customer Support Engineer - Power Systems Applications

Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers.

As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:
This position can be a remote position provided the candidate is located in the US.

The Customer Support Engineer will be part of a Digital Support Engineering team delivering software solutions.
Roles & Responsibilities:

• Support the implementation of advanced applications for energy management systems including application integration, support and tuning in the power system domains (network generation).
• Responsible for resolving customer product, configuration, and application issues. May include travel.
• Install, maintain, or support e-terra AEMS products including RTNET, State Estimation, CA, DTS and Generation applications.
• Perform Power System applications integration, tuning, results analysis, and defect analysis as required.

Required Skills (Technical Competency):

• Experience in Energy Management Systems or related areas (specifically applications software deployment for network applications such as Power flow analysis, state estimator, or training simulator)
• Familiarity with User Interface, SCADA, and Network Modeling tools.
• Knowledge of both transmission and distribution electrical grids.
• Ability to travel as required (10-20%).

Desired Skills:

• Experience working in an industrial environment.
• Experience working at a customer site

Physical Requirements & Work Environment:

• Mostly Office Environments, Occasional Shop Floor involvement.
• Substantial amounts of telephone and computer work.
• Heavily Regulated Industries with strict adherence to procedures.
• Flexibility to meet business deadlines by staying late or arriving early.
• Typical 8 hour days plus lunch / 40 hour weeks / core (required) hours are 9AM to 4PM
• Ability to use personal transportation to visit customer locations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.