Executive Support Engineer

Description:

Description of Work/Position:

Provide white glove day-to-day support with video conferencing and technical support for all Senior Executives. Support all local and remote IT issues using supplied tools and processes.

Extensive VIP & Executives level support experience preferred and must be able to respond to customer questions in a polite and precise manner.

Must have a good executive presence with strong communication skills and be able to multi-task, manage time effectively, and follow through with assignments.

Personal accountability and responsibility is a requirement.

Responsibilities:

• Support meetings, video conference-based events, and Board functions

• Ensure proper operation of all on-site meeting room equipment

• Support VIP & CEC members with all technical issues

• Manage, maintain & support inventory of Executive devices

(Laptops, mobile devices, peripherals)

• Facilitate on-boarding and off-boarding of Senior Executives and Executive Assistants

• Image and update end user computers

• Testing & validation of new updates, patches, and deployments

• Must be able to walk frequently and lift up to 50 lbs.

Skills:

Technical support, Microsoft teams, video conferencing, Executive Support, Administration, group policy, Windows, Mac, Troubleshooting, webex, zoom, Active directory, Customer service

Top Skills Details:

Technical support,Microsoft teams,video conferencing,Executive Support,Administration,group policy,Windows,Mac

Additional Skills & Qualifications:

Language requirements: English; Spanish fluency is a plus

Technical Knowledge required

• Advanced Windows desktop support

• Microsoft Windows 10

• Microsoft Office Suite

• Microsoft Exchange & Office365

• Video Conferencing (Cisco Webex, Zoom, Microsoft Teams)

• MDM/iOS experience, Intune preferred

• Active Directory & Azure

• Project Management

• Familiar with ITIL and ITSM processes

• Apple iOS & Android device support

• Familiarity supporting Macintosh laptops/desktops a plus

• Familiarity with Networking; Cisco certifications or work experience a plus

• Printer support & troubleshooting

Location:

• On-site in Miami, FL.

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.