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SalaryField Support Engineer
East Coast or Midwest (Remote, US)
Position Summary
Thales is looking for a Field Support Engineer supporting commercial aircraft. The Field Support Engineer (FSE) is responsible for the Level 2 of the Thales inflight entertainment connectivity system (IFEC) support function. They provide technical assistance to both internal and external Line Maintenance teams on Thales IFEC System as it relates to operation, maintenance and troubleshooting.
In this position and when onsite, you are considered technical interface between the Customer and Thales regional or central organization and will represent Thales in front of the customers. The FSE will support Thales’ entire catalog of IFEC system installed worldwide on a wide variety of commercial jetliners.
Key Areas of Responsibility
- Provide IFEC Maintenance and Troubleshooting expertise (remotely or onsite) to Airline Line Maintenance teams.
- Provide Field Support (including maintenance calls, customer support request, etc.) to help the timely dispatching of Aircraft with high level of IFEC system performances and customer satisfaction.
- Investigate critical in service events (e.g. executive complaints, extended dark flights, etc.) and lead events to a resolution while providing back office maintenance recommendations for non-performing or chronic aircrafts.
- Identify systemic issues based on repetitive maintenance actions performed, feedback or reports from key stakeholders (including customer, cabin crew, line maintenance, engineering, etc.)
- Technically represent Thales IFEC in front of the customers (full time on site representation or temporary visits.)
- Maintains the ability to travel on short notice to customer locations worldwide.
Minimum Qualifications
- Minimum HS Diploma/GED equivalent.
- A.S. degree or equivalent amount of directly related experience preferred.
- Has 5-8+ years’ experience in troubleshooting / investigating technical issues (hardware or software.)
- Airframe and Powerplant or equivalent experience
- 1-year minimum experience reading and interpreting documents such as technical publication, flight line procedure, safety rules, operating and maintenance instructions, and procedure manuals; interpreting mechanical and electrical wiring diagrams.
- The demand of the installation may require flexible and or extended work hours to meet the release of the aircraft. Work shifts may vary – flexibility required.
If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!
What We Offer
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
- Elective Health and Dental plans.
- Retirement Savings Plan with a company contribution and a match, and without vesting period.
- Company paid holidays, vacation days, and paid sick leave.
- Company provided Life Insurance.
Why Join Us?
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This position will require successfully completing a post-offer background check. Qualified candidates with (a) criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.Successful applicant must comply with federal contractor vaccine mandate requirements.
Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.
