Global Product Technical Support Engineer

Primary Talent Partners has an opportunity available with one of our clients in the Miami, Florida area. This is a contract role with a duration of 6 months and potential for extension or conversion.
Description:
You will be a part of the Global Product Technical Support Team and report to the Manager, Global Product Tech Support SSA responsible for leading a team of Support Engineers for Automation. Job duties include:

• Provide on-site service support, including installation, repair, modifications, and preventive maintenance for in-house instrumentation.
• Complete documentation for all service activities.
• Review products and distribute troubleshooting aids for field personnel.
• Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements.
• Determine appropriate preventive maintenance procedures, parts kits, and schedules to ensure effective on-going instrument maintenance.
• Review service manual documentation to ensure accuracy and current revision levels.
• Perform in-house testing of hardware and software changes prior to distribution.
• Ensure that all supporting documentation is accurate and complete.
• Communicates regularly with customers to learn about their business challenges and requirements.
• Learns customer business needs and acts to meet those needs.
• Perform other related duties as assigned.

Required Qualifications:

• A Bachelor's degree in engineering, science, or related healthcare industry field, an AA will be accepted as well.
• A minimum of 2 years of experience in manufacturing, field service, or related industry experience.
• Excellent oral and written communication skills.
• Demonstrated troubleshooting and analytical problem solving skills in past positions.
• Instrument experience, preferably in the medical diagnostic field.
• Be willing to travel 25% of the time. Mostly domestic travel, international travel a max of 4 times a year.

Preferred Qualifications:

• Knowledge of Power Express or IDS tracks.
• 2+ years of relevant experience in the healthcare or biotechnology industry.
• An interest in data analytics as applied to failure analysis and corrective actions.
• Knowledge of Automation Systems in diagnostic, middleware field.

In this Role, You Will Have the Opportunity to:

• Find trends, analyze and interpret field generated data and advise a course of action for problem resolution. Take a systems approach to instrument issues evaluating implications of both software and hardware on product performance.
• Provide recommendations in development projects as a customer and service advocate.
• Develop creative and effective support strategies, drafting product documentation such as service manuals and software and hardware installation procedures for use by internal and external engineers.

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
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