Hardware Support It Engineer

About Client:
The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.
Rate Range: $18-$21 per hour on W-2 (Without Benefits)
Job Description:

• We are seeking a highly skilled and experienced Hardware Support IT Engineer to join our financial institution's IT team.
• The ideal candidate will have extensive knowledge and experience in providing technical support for Microsoft products and Client laptops.
• The primary responsibility of the Hardware Support IT Engineer is to ensure that all hardware-related issues are resolved in a timely and efficient manner.

• Provide technical support for Microsoft products and Client laptops including hardware installation, configuration, and troubleshooting.
• Ensure that all hardware-related issues are resolved promptly to minimize downtime and optimize system performance.
• Collaborate with the IT team to identify and implement hardware upgrades and replacements as needed.
• Maintain accurate and up-to-date hardware inventory records.
• Develop and implement procedures for hardware maintenance, testing, and repair.
• Ensure compliance with all hardware-related policies and procedures.
• Provide training and support to end-users on hardware-related issues as needed.
• Stay up to date with the latest hardware technologies and trends to ensure that the institution is utilizing the most effective and efficient solutions.

• Bachelor's degree in Computer Science, Information Technology or related field.
• Minimum of 5 years of experience in Hardware Support, preferably in a financial institution.
• In-depth knowledge of Microsoft products and Client laptops.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks effectively.
• Detail-oriented with strong organizational skills.
• Availability to work flexible hours as needed.
• Relevant certifications such as Microsoft Certified Solutions Expert (MCSE) and Client Certified Professional (HPCP) are a plus.Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
• Hands-on experience with Windows 10
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude

• Good in communication
• Positive energy
• Positive attitude
• Self-learner

• Any Graduate or pursuing last year of Graduation

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
 
 
About ApTask:
Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
 
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com