Student Support Representative - Owosso, Mi

Job DescriptionJoin Our Team as a Student Support Representative: Shape Futures, Empower Dreams!  Are you passionate about making a difference in students' lives? As a Student Support Representative, you'll be at the forefront of our college's mission, engaging with prospective and current students to guide them through their academic journey. From answering inquiries to providing vital information, your role is crucial in ensuring a seamless admissions process. Join us in creating a positive and enriching experience for every student, as we work together towards achieving our enrollment goals and fostering student success! A SUCCESSFUL CANDIDATE WILL:  Respond to prospective and current student inquiries using standardized procedures.Using omnichannel contact center technology, partners with prospective students to determine eligibility and provide information on admissions procedures.Serve as the first point of contact for current student questions relating to the following areas:       o Financial aid, including grants, scholarships, loans, and work-study programs, as well as satisfactory            academic progress              o Tuition, fees, payment plans, and due dates.        o Student registration and withdrawals.        o Transcript, degree audit, and general records inquiries        o Graduation clearance        o Direction and guidance related to the Baker OneStop Portal.Ensure adherence to quality standards and guidelines. Adhere to college policies and procedures. Believe in and support the Student First PhilosophyContribute to the overall success of Baker CollegeAct as a positive role model and brand ambassador on and off campus         The full position description is available for your review online -  Student Support Representative The President of Baker College invites dynamic, thoughtful, and innovative staff to join the Baker College team.  The new President’s vision is ambitious, forward-thinking, and dedicated to a Student-First philosophy.   Founded in 1911, Baker College is committed to embracing technology, sparking innovation, and fostering a supportive learning environment where students can get the real-world knowledge, skills, and experiences they need to pursue the life and career they want. Each of our six campus locations is special, with a unique culture, collection of academic programs, and landscape. Baker College is an independent, private, non-profit institution that grants associate, bachelor’s, master’s, and doctoral degrees on campuses across Michigan and online.  Our student-first philosophy is the cornerstone of our institution—it is our compass, guiding us and keeping us on course, ensuring that our students and their success are always our main priority. Our dedication to the success of our students ensures that we will all go~FurtherTogether! Please visit Baker College Careers Page for more information. DIVERSITY STATEMENT: Our College strives to be exemplars in the practice of diversity, equity, and inclusion by working in communion with multiple levels of professional representation throughout our college system. We are committed to our initiatives to fully understand how we can advance our levels of diversity, equity, and inclusion and create a culture that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness. Baker College is an Equal Opportunity Employer. We seek a workforce with a wide range of perspectives and experiences, we provide opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. Please visit our DEI Page to learn more about Diversity, Equity, and Inclusion at Baker College.   Location(s)xxx, Owosso, Michigan RequirementsMINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Associate degree from a college or technical school preferred, or 2 years of full-time work-related experience in any discipline or in a similar environment as an equivalent qualification.Experience in a call center environment preferred, or experience in sales, retail, or customer service.Exposure to omnichannel contact center environments is recommended.