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Form of workJob Description
Under the supervision of the Assistant Director – Recreational Sports, the Student Manager - Pro Shop is responsible for managing the Pro Shop daily operations and staffing. This position supervises a staff of 10 to 20 and works closely with the Recreational Sports leadership team. This position requires effective communication with staff and participants regarding programs, services, policies, and emergency response.
In order to maximize the Student Manager’s personal development and ensure that their experience with ASI is broad based, incumbents will be assigned additional responsibilities beyond their specific program or staff area.
ASI is committed to supporting the aspirations of the University Learning Objectives. Our employees are expected to make reasoned decisions based on ethics, respect for diversity, and an awareness of issues of sustainability. Additionally, they will work productively as individuals and in groups while communicating effectively.
Requirements
Educational Requirements and Qualifying Experience- Must be a currently enrolled student at Cal Poly with a minimum of 6 units. Graduate students must carry 4 units.
- Exhibit a developed sense of critical thinking, conflict management and problem-solving skills.
- Ability to efficiently manage multiple tasks simultaneously.
- Ability to stay focused while working in a high-volume, fast-paced environment.
- Ability to be flexible and adapt to change.
- Ability to work cooperatively with others or independently, as the situation requires.
- Ability to empathize and connect with others in an appropriate manner.
- Ability to handle confidential information according to ASI policies and procedures.
- Excellent oral and written communication skills.
- Confidence to take risks and explore new ideas.
- Display a high level of attention to detail.
- Experience in developing and conducting assessments, reporting, and analyzing results.
- Confidence to supervise peers.
- Knowledge of Windows based computer systems (Microsoft Office).
- Awareness of safety and risk-management procedures.
- Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere.
- Ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds, specific needs, or limitations.
- Supervise, schedule, and manage daily operations for staff of 10 to 20 student employees.
- Assist in developing and conducting annual performance evaluations.
- Train employees in essential duties, customer service and risk management.
- Initiate and/or manage staff coaching, discipline and feedback for staff area.
- Participate in leadership development training with immediate supervisor and Student Manager leadership team.
- Complete weekly administrative duties, including but not limited to service requests, developing agendas, and conducting regular staff meetings.
- Abide by and enforce all ASI and campus security regulations regarding confidential and private information.
- Effectively manage applicable internal and external communication outlets.
- Ensure all area manuals, procedures and resources are accurate and easily available to staff.
- Display awareness of all ASI and staff area policies; enforce policies as necessary.
- Maintain the integrity of the ASI philosophy and brand.
- Produce regular reports, reviews, and assessments of staff area.
- Exhibit punctuality and dependability by maintaining a consistent work schedule.
- Serve as an information source of Recreational Sports and ASI programs and services.
- Maintain professionalism in the workplace including but not limited to attire, behavior, and language.
- Maintain familiarity with emergency response protocol.
- Attend all meetings, workshops, and retreats.
- Provide quality customer service to all staff and customers.
- Maintain a positive work environment through interaction with staff, peers, and superiors.
- Demonstrate understanding of effective and efficient resource management.
- Demonstrate understanding and competency of specific technological resources used by staff area.
- Provide excellent customer service to participants, visitors, and guests.
- Establish and maintain a welcoming and inclusive environment for members and co-workers.
- Display understanding and ability to perform all Pro Shop responsibilities including daily operations, resale, towel service, lost and found, abandoned items, equipment checkout, fitness and racquetball reservations, and equipment inventory.
- Oversee all aspects of Pro Shop operations including resale, informal equipment, and reservation processes.
- Oversee and manage late & damaged equipment procedures.
- Ensure all forms, lost and found, and equipment checkout procedures are accurate and up to date.
- Oversee and perform all cash handling duties and accounting processes with accuracy and integrity.
- Enforce policies and guidelines regarding equipment checkout, reservations, cash handling, etc.
- Train staff to ensure knowledge and understanding to anticipate needs and provide relevant solutions and alternatives.
- Troubleshoot to find solutions to unexpected issues, provide follow up training as necessary.
- Act as an ambassador of Recreational Sports and ASI programming with member education, department collaboration, and marketing programs and services.
- Conduct monthly inventory check of all resale items.
- Communicate facility closures/updates and program changes to staff and members.
- Promote Recreation Center programs and services to members.
- Maintain all Pro Shop documents and ensure that Pro Shop procedures are efficient and accurate.
- Handle complex situations and disruptive or upset members in person, on telephone and via email.
- Communicate facility and Pro Shop policies through marketing, outreach, education, etc.
- Ensure consistent, accurate information is properly disseminated to staff and members.
- Recommend and support practices intended to eliminate racial, gender, or any other form of bias in processes, policies, and procedures.
- Demonstrate awareness of one’s own biases, comfort levels, and various aspects of diversity, equity, and inclusion (DEI).
- Demonstrate effort to understand each person’s individual and collective role in creating inclusive environments.
- Commit to continuous learning/improvement in DEI and cultural competence.
- Work with director to review department’s policies, procedures, & practices related to DEI and participate in addressing barriers identified.
- The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in ASI policy as a condition of their employment.
- Other duties as assigned.
If hired, Student Managers must commit to a minimum of 8 weeks of employment over summer quarter.
Employment with this organization is of an "at will" nature, which means that the employee may resign at any time and ASI may discharge the employee at any time with or without cause.
Benefits
Compensation and Hours- Hourly Pay Rate: $18.00 per hour
- Hourly Pay Range: $18.00 per hour - $18.00 per hour
- Maximum 20 hours per week while attending academic classes.
Summer 2024 availability required
Must be available for required training from June 24-28, 2024 and to work 7 additional weeks throughout summer quarter.
The Associated Students, Inc. is an Equal Opportunity Employer.
Date revised: 02/14/2022
