Student Services Specialist Iii (Case Management) (Basic Needs Center - Banc)

DescriptionTwo weeks prior to the deadline to submit applications, the diversity of current applicants will be assessed. Upon review, if the pool does not include sufficient diversity at that time, the application window may be extended.
The Santa Clarita Community College District/College of the Canyons is seeking a full-timeStudent Services Specialist III (Case Management) (Basic Needs Center- BaNC) in the Basic Needs Center.Salary placement will be on Range 20 of Classified Represented Salary Schedule B. Initial salary step placement for new employees is customarily at step 1, 2, or 3 ($4,817.00 / $5,109.00/ $5,391.00 per month) of this 20-step salary range.Probationary period for new Classified employees is six months. Work year is 12 calendar months. The normal workweek for this position is 40 hours. Paid holiday, discretionary, and sick time are provided. Ten vacation days accrue during the first year of employment. A regular work schedule will be assigned, with the ability to occasionally work a flexible schedule as needed with supervisor approval.Position Description:
Reporting to and under the general supervision of the Director of Student Resources and Basic Needs, the Student Services Specialist III (Case Management) (Basic Needs Center- BaNC) provides a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet a student’s needs through communication and available resources to promote self-sufficiency and remove barriers to their education, as well as take initiative and lead efforts to develop and maintain healthy relationships with local community partners and referral sources for students assessing support at the BaNC. Performs other related duties assigned by supervisor. This position will primarily be at the Valencia campus and requires some schedule flexibility for coverage at the Canyon Country campus, extended hours and special events.
Example of Duties

Essential Duties:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

Understands, interprets and applies college and state regulations, mandates, rules, and operational procedures.

Supports other BaNC staff who provide assistance to students accessing services at the BaNC.

Provides direct service to students. Follows up with appropriate linkage to community services and resources, engages in community outreach, consults with team members, and provides referrals as needed.

Provides targeted Case Management services, including assessing for student’s Case Management needs. Conducts phone screenings and facilitates intakes when needed.

Applies knowledge of modern office practices and equipment including use of computers for word processing, spreadsheets, databases, record management, and filing systems; performs computer-input tasks relative to the operation of the department.

Performs data input for all program phases; including information that may be of a privileged or sensitive nature. Performs other computer-input tasks relative to the operation of the department.

Serves as a clerical support and directs office correspondence as appropriate; answers and redirects inquiries.

Conducts and serves as an outreach liaison to resources on and off campus, to coordinate additional support to our underserved student populations.

Maintains a tracking system for student information, outcomes, and contact monitoring.

Travels to and attends community events and meetings to gather information/resources for students and connect with local providers. Attends off-site and weekend resource fairs and similar events as assigned.

Accompanies students to various offices/meetings to assist/facilitate them in getting their needs met.

Assists with securing and distributing donations to students.

In collaboration with the Student Health and Wellness Center, participate in efforts to build and maintain partnerships with agencies in the local community to facilitate the delivery of long-term behavioral health, social service, and medical care to support students in need; develop and maintain a database of referral sources.

Provides support, training, information, and referral services. Facilitates groups and/or education classes as assigned.

Facilitates access to housing resources and other economic supports.

Attends all required meetings within the department and with campus partners, including those for case reviews as assigned.

Performs other duties as assigned.

Qualifications and Minimum Requirements

Demonstrated Working Knowledge and Abilities:
Position requires knowledge of:

Organization, policies and rules of assigned department or program.

Modern office practices, procedures and equipment related to Case Management. Advanced techniques and operation of personal computer.

Oral and written communication skills. Correct English usage, grammar, spelling, punctuation and vocabulary.

Applicable sections of State Education Code and other applicable laws and regulations.

Technical aspects of field of specialty.

Public health and/or community mental health services.

Techniques in coaching life skills, health education, outreach and linkage.

Recovery and wellness methods and practices.

Knowledge/experience working with the transition aged youth and college population.

Experience with public health and/or mental.

Knowledge of Health & Mental Health Systems.

Training or experience in life skills, Case Management, health education, outreach and linkage.

Understanding recovery and wellness in health-related issues/illness.

Position requires ability to:

Perform a wide variety of complex clerical duties with speed and accuracy.

Learn and apply District, state and/or federal government policies, rules and regulations to assigned activities.

Operate a variety of office equipment including PC, typewriter, photocopier, fax machine, microfiche reader. Use a variety of computer software (including Microsoft Office suite of products).

Analyze situations accurately and adopt an effective course of action.

Understand and follow oral and written directions.

Establish and maintain cooperative and effective working relationships with others.

Multi-task in a high traffic office. Plan and organize work independently. Meet schedules and timelines.

Train and Provide work direction and guidance to college assistants, short term employees/adult hourly, and others as assigned.

Maintain records and prepare reports.

Work confidentially with discretion.

Be well-versed in finding/disseminating community resources.

Communicate effectively both orally and in writing, in English and Spanish.

Understand and carry out oral and written directions.

Establish and maintain cooperative working relationships with faculty, staff, trainees, and others connected in the performance of duties.

Ability to adapt to changing student and procedural requirements.

Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.

Minimum Requirements:
Experience:Two (2) years of full-time equivalent experience in community colleges, universities, high schools, community agencies, or similar work in a medical office, clinic or hospital setting.
Education:Education equivalent to an Associate’s degree (60 semester units) is required.
Desired Qualifications:

• Bachelor’s degree or higher.
• Knowledge of a second language (Spanish speaking preferred).

Physical Characteristics:Position requires sitting and viewing a computer monitor for extended periods of time plus frequent periods of standing and walking, which may include climbing staircases; dexterity of hands and fingers to operate a computer keyboard and related equipment; reaching, bending, stooping, kneeling and crawling; handling and working with various materials and objects; frequently exerting 10-20 pounds of force to lift, carry, push, pull or otherwise move objects; hearing and speaking to communicate and provide information to others; vision to read printed material and computer monitor; may be exposed to occasional contact with dissatisfied or abusive individuals; and travel from site-to-site.
Further Details

District Classified Employee Benefits:

Full-time employees are provided with a diversified program that includes medical, dental and vision insurance including dependent coverage, disability and life insurance as well as Section 125 options. These benefits commence on the first of the month following date of hire. Professional development opportunities are provided to all employees. Educational incentive is available to eligible Classified Represented and Confidential employees.
RETIREMENT: Classified employees contribute to the Public Employees' Retirement System (PERS), a defined benefit retirement plan through the State of California.
Conditions of Employment:

Successful completion of background fingerprint clearance, pre-employment physical examination (disabilities not related to the physical job will not affect the application process) and TB screening.
Proof of eligibility to work in the United States and signing of loyalty oath per government codes 3100-3109.
Meeting applicable eligibility requirements under CalPERS or CalSTRS if you are a current or former member. Board of Trustees approval. Official, sealed transcripts are required upon offer of employment.



Santa Clarita Community College District is an Equal Opportunity Employer.
The Santa Clarita Community College District is committed to employing qualified employees who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide consideration for all qualified candidates.
The District does not unlawfully discriminate in providing educational or employment opportunities to any person on the basis of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Human Resources office directly at (661) 362-3427.
APPLICATION AND SELECTION PROCESS:
Applicants are encouraged to complete their applications online. Please visit our website at http://www.canyons.edu/administration/humanresources. If you require assistance, please call the Human Resources office at (661)362-3427 or for the hearing-impaired TTY/TDD Line at (661)362-5178. Applicants may check the status of their application online and may expect to be notified within approximately 4 - 5 weeks following the Review Date as to the status of their application.
All application materials must be uploaded online or received in the Human Resources office by the end of the day on the Review Date in order to assure consideration for this position. Postmark is not acceptable for this purpose. Separate application materials must be submitted for each position applied for. Materials submitted become property of the District and will not be returned, copied, or considered for other openings. The Human Resources office is located in the University Center, Suite #360 at 26455 Rockwell Canyon Road, Santa Clarita, CA, 91355.

Your application is not complete until the following required materials have been uploaded online or received by the Human Resources office:

• Online District CLASSIFIED Application.
• Detailed resume, which includes month/year dates of employment and descriptions of responsibilities at each employer.
• Letter of interest (cover letter). In your letter, please address your qualifications and experience as they pertain to the job duties and the abilities section of this announcement.
• Copies of complete and legible college, university, or trade school transcripts clearly indicating all units earned and any degree awarded. You can submit unofficial copies of transcripts for application purposes. Copies of diplomas are not acceptable in lieu of college transcripts. Official, sealed transcripts are required upon offer of employment. Please see our website for the requirements for evaluation of transcripts from foreign colleges or universities.
• Confidential Recruitment Source Information (voluntary survey). This is voluntary and is a part of the online applicant profile, separate from the application.
• Supplemental Questionnaire. Please answer the following questions as part of your application packet.

1. Do you possess education equivalent to an Associate degree (60 semester units) or higher from an accredited institution? If yes, list your degree(s) and please provide a legible copy of your college/university transcript(s) in your online application packet. Copies of diplomas are not acceptable in lieu of college transcripts. If no, and you are using additional years of work experience in lieu of 30 semester units of education, please clearly indicate how you meet the minimum educational requirement through this additional work experience.
2. Please describe your experience working in a community college, university, high school, and/or community agency. Include employer name(s), your position title(s), dates of employment, full-time or part-time status (% of time or number of hours worked per week), and your roles and responsibilities. Please provide the total years of full-time equivalent experience you have in this field.
3. Please describe the experience you may have working with others in a collaborative, team environment.
4. Please describe any experience you may finding solutions, resources, or services for others that you both are familiar and unfamiliar with.
5. Describe your experience in maintaining a variety of records, files, and databases. Please give an example of your spreadsheet and database management experience.
6. How have your background and experiences prepared you to be effective in an environment that values diversity?
7. Why do you want to work in this position at the College of the Canyons?

• Letters of reference are optional.

Please note:

• Skills evaluation of candidates for interview may be required.
• Travel and relocation expenses are the responsibility of the applicant.
• Hiring committees review all complete, qualified application packets. Possession of the minimum qualifications does not guarantee an interview.
• “Experience” generally refers to relevant paid experience. In some instances, unpaid experience may be counted as experience towards meeting the minimum qualifications or requirements for the position only if it entailed responsibilities substantially similar to those of relevant paid positions in the field. It is the applicant’s responsibility to provide sufficient information and details to the Human Resources office at the time of submission of their application packet. Details should include the organization, contact name and contact information, start and end dates, hours per week, and a list of relevant unpaid/volunteer duties or responsibilities performed. Not all unpaid experience may qualify. Upon offer of employment, an applicant will be required to obtain written verification(s) of any relevant unpaid/volunteer experience.
• Current COC employees who are applying for this position: Please be aware that materials from your personnel file are not included as part of the application file; therefore, please provide the same requested application materials as any other applicant.
• Please be aware that, should you be considered as a finalist for this position, reference checks will include current supervisor(s).
• Applicants are encouraged to apply online. If you need assistance with the application process, contact:

Human Resources Office(661) 362-3427TTY/TDD (661) 362-5178 or visit our website atwww.canyons.edu/administration/humanresources

It is the applicant’s responsibility to ensure that all application materials are fully and correctly submitted. All materials submitted are for this position only and become the property of the District. Materials will not be returned, copied or considered for other openings. Resumes may not be submitted in lieu of the official application form.
The College is expecting to conduct initial interviews between the weeks of May 6, 2024, and May 13, 2024, and conduct final interviews between the weeks of May 13, 2024, and May 20, 2024. This is an estimated timeline and is subject to change.
** Interviews may be conducted in-person or remotely via Zoom.
** This is an in-office position, working forty hours per week on campus.

Positions are offered contingent on funding. We reserve the right to withdraw, extend the filing date, reopen, or delay filling this position. Recruitment may continue until the position is filled.

This recruitment may be used for future vacancies, including any that may open in the Basic Needs Center on either the Valencia or the Canyon Country Campus.