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Form of workTransform technology into opportunity as a Sr. vNOC Operations Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.
At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Sr. vNOC Operations Manager you will help ensure today is safe and tomorrow is smarter.
The scope of the IT GEMS contract includes a full range of information technology (IT) services which include necessary hardware, software, and ancillary, components to support enterprise-level programs and environments. Support service areas include program management support, policy, procedures, and operations support, IT core services support, security compliance, customer and client services support, transformational IT support, and application migration support. HOW A SR.
VNOC OPERATIONS MANAGER WILL MAKE AN IMPACTSupports Transition-In and Subtask C.5.2.4 Incident and Problem Management. Leads the Virtual Network Operations Center (VNOC) and partners with DMDC Consolidated Contact Center (CCC) on incident, event, and problem management processes. Responsible for establishing the VNOC as the central hub for monitoring and managing DMDC's enterprise IT infrastructure, including hardware, software, and network components.
Develops, implements, and maintains our ITIL-based ITSM4Gov incident and problem management program, aligning it with DMDC Standard Operating Procedures (SOPs).Ensures continuous monitoring of the enterprise infrastructure to ensure proactive detection and response of incidents and problems. Classifies incidents based on their impact and urgency, categorizing them as Severity 1 incidents until further assessment determines otherwise to ensure swift response to critical issues. Assigns an incident manager within 10 minutes of incident notification, technical experts are engaged within 30 minutes, and on-site support is dispatched within one hour, if required.
Leads and coordinates incident response efforts around the clock, ensuring incidents are managed and resolved 24/7/365 to maintain the availability and reliability of IT services. Facilitates the completion of Incident Documentation and After Action Reports (AARs) within five business days of incident resolution (Del30).Analyzes our incident response, event, and problem management processes as part of our CSI2 approach to enhance response efforts. WHAT YOU’LL NEED TO SUCCEED:Security Clearance Level: SecretRequired Certification: IAT II, CompTIA Security+ or equivalent, ITIL 4 FoundationLocation: San Antonio, TXUS Citizenship RequiredGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays
