Manager Security Operations

What You Need To Know

Open the door to a groundbreaking tech career with an industry leader. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we’re heavily invested in the most transformative new technologies – and the most brilliant tech professionals. Southern Glazer’s was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

The Manager, Information Security Operations role will manage the Information Security Operations team. This position is responsible for leading a team of Security Engineers that perform day-to-day operations. Works with direct reports to help design, implement, and assess controls designed to protect the business. This role will interface closely with leaders from other business units and provides guidance on Information Security to all areas of the business.

Specialized Skills and Technologies

• Excellent teaching, problem-solving, communication, and interpersonal skills
• A solid understanding of networking, systems, and security related technologies
• Able to build and maintain relationships, provide mentorship, and present ideas in an effective manner
• Able to utilize staff strengths, develops staff in weak areas, and constructively address staff performance problems
• Basic knowledge of scripting languages – Python, PowerShell, Bash, etc.
• Proven experience responding to incidents in an Enterprise environment
• Experience managing endpoint security in an Enterprise environment
• Practical experience working with SIEM solutions in an Enterprise environment
• Working experience in Linux, Windows, and MacOS is a plus
• Strong understanding of eDiscovery and Forensic processes used in Incident Response
• Strong foundation in performing Incident Response
• Able to analyze and respond to threat intelligence data    
• Knowledge of common attack techniques and tactics used by threat actors
• Strong communication and decision-making skills
• Strong ability to influence others
• Proven ability to analyze and solve problems with excellent attention to detail
• Strong team player who can work across multiple functions and disciplines

Primary Responsibilities

• Manages and ensures incident response, Incident Post-Mortem/Root Cause Analysis activities
• Manages internal operations projects that may require cross-department resources and coordination
• Monitors the IT ticketing system to ensure timely correction of any incidents
• Analyzes activities and documented resolutions, identifies problem areas, devise, and deliver solutions to enhance quality of service and prevent future issues
• Helps to define key operational metrics, develop reporting, and set targets to continuously improve
• Directs and participates in Information Security projects and supports team efforts for day-to-day operations
• Responsible for setting staff goals and training, defining technology priorities, and developing long-term strategies to manage and scale the information security program
• Supervises one or more staff and provides them with technical guidance and mentoring
• Aggressively automates repeated tasks to allow the team to scale with the organization’s growth
• Communicates and acts as liaison with end users and colleagues
• Communicates progress on priorities and budget to management and team
• Serves as a member of the team in a technical role
• Serves as a subject matter expert inside of SGWS and assists with complex issues pertaining to Information Security as needed
• Participates in on-call rotation
• Recruits staff to include interviewing, hiring, assigning work, training, coaching, and counseling ensuring consistent application of Employee Guidelines, processes, and procedures
• Conducts performance reviews and holds employees accountable for optimal performance of their responsibilities
• Organizes the Information Security Operations team to ensure it is focused on the information security related needs, goals, and concerns of our business
• Assesses the current information security program and makes recommendations regarding improvements
• Provides feedback on performance throughout the year, initiates performance plans and disciplinary actions at appropriate times, plans to prepare and present appraisal to salaried employees

Preferred Qualifications

• Master’s Degree 
• Active CISSP or other security-related certification

Minimum Qualifications

• Bachelor’s degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)
• Minimum 10 years of experience working with technical configurations and varying technologies in a fast-paced environment.
• Minimum 5 years of experience in managing a team of Information Technology professionals
• Critical and creative thinker
• Problem Solver
• Strategic Thinker
• Excellent presentation and facilitation skills
• Adaptability and ability to manage change
• Superior interpersonal, communication and presentation skills
• Demonstrates ability to monitor project progress by tracking activities, issues/ risks/dependencies, and provides recommendation for resolution
• Business Acumen
• Effective Communication

Agile Delivery Values

• Openness – Team and stakeholders agree to be open about all work and challenges 
• Commitment – Personally commit to achieving the goals of the team 
• Respect – Respect your team members to be capable and independent 
• Courage – You have courage to do the right thing and work on tough problems 
• Focus – Everyone focus on the work in the sprint and the goal of the scrum team.  Rise and fall as a team 

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees.  Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.