Clinical Operations Manager

Description

Introduction

We are seeking a(an) Clinical Operations Manager with St Davids Care Partners to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with us!

Benefits

St Davids Care Partners, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a(an) Clinical Operations Manager for our team to be an innovator. HCA Healthcare partners with Harvard Pilgrim Institute and the CDC to use our data from more than 26 million patient encounters each year to impact the industry. Come build your career with us!

Job Summary and Qualifications

The Clinical Manager reports to the Director of Clinical Operations of St. David’s Care Partners. The Clinical Manager oversees St. David’s Care Partners clinical integration program including quality management and care coordination. This role will support network operations including but not limited to, monitoring of progress towards network goals, care gap management, practice transformation processes, transitions of care for identified populations, and care coordination to drive quality and cost outcomes for the attributed populations. 

• You will be responsible for leading and managing the day-to-day operational aspects of the quality and care management team. 
• You will supervise clinical staff including care managers, care coordinators, and performance improvement specialists. 
• You will collaborate in the development and preparation of network practice communications and meetings highlighting clinical opportunities. 
• You will be responsible for contracted care gap management including weekly review, progress reporting, practice report distribution, data collection and final submissions. 
• You will evaluate network clinical initiatives and processes for effectiveness, adjust as needed to achieve desired results within the network. 
• You will lead the clinical specialist team to manage practice workflows and processes to close gaps in care and outreach to patients for transitions of care. Has the ability to perform care coordination activities to assist as needed with gap closure and patient outreach. 
• You will partner with care coordinators to review attributed patients who benefit from care coordination and work with Director of Clinical Operations to effectively manage the high risk, high cost, and high utilizers. 
• You will develop and maintain a centralized deliverables library, streamlining availability of templates and resource materials. 
• You will create, prepare, and present weekly updates on team performance and recommendations for improvement. 
• You will monitor practice progress on an ongoing basis, including analysis of data and identifying opportunities for improvement and report findings to network team. 
• You will identify problematic issues, determine reasons and actions needed to resolve, and escalate to the Director of Clinical Operations for providers/practices who are difficult to engage, are not performing as expected, and for medically complex patients.
• You will communicate clearly, regularly, and effectively with all levels and functions to create an atmosphere of mutual respect, openness, and encouragement. 
• You will maintain the confidentiality of the meetings attended. 

What qualifications you will need:

• Bachelor’s degree required. 
• RN preferred 
• Supervisory experience required. 
• Proficiency – Advanced knowledge of MS Word, Excel, and Power Point. 
• Adaptability – Able to maintain efficiency when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new network structures, processes, requirements, or cultures. 
• Customer orientation – Establish and maintain long-term customer relationships, build trust and respect by consistently meeting and exceeding expectations. 
• Energy – Consistently maintain high levels of productivity; operating with vigor, effectiveness, and determination over extended periods of time. 
• Managing Conflict – Deals effectively with others in an antagonistic situation using appropriate interpersonal skills and methods to reduce tension or conflict between two or more people. 
• Independent – Ability to be resourceful and proactive. 
• Communication – Clear and confident communicator internally and with external partners. 
• Confidence – Public speaking abilities. 
• Passion – Expresses the value of improving the healthcare system. 
• Attention - Unyielding focus on details.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Join our family of over 180 hospitals and about 2,000 sites of care to drive excellence and raise the bar for our over 35 million annual patient encounters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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