Address
Form of work
SalaryResponsibilities:
- Responsible for all aspects of Customer Service Management from onboarding new customers to resolving billing issues as well as day to day activities
- Responsible for all aspects of Supplier Management from qualification to overall performance as well as day to day activities
- Responsible for all aspects for Demand Management from understanding customer demand to managing the steps to fulfill that demand
- Manage all order processing related activities for both sales and purchase orders from inquiries to order intake to returns
- Drive supply chain activities to meet customer requirements and department objectives including assisting with resolution of component shortages
- Utilize customer feedback/scorecards, CRM data, inventory management, and forecasting tools to meet lead time and fulfillment targets
- Cultivate internal and external relationships to foster employee engagement as well as business growth and continuity with our partners
- Review contracts/agreements for both customers and suppliers
- Perform customer/supplier qualifications
- Develop initiatives with stakeholders from various departments to meet company objectives and goals
- Oversee and approve rule setting, data creation, and maintenance for system and non-system processes
- Ensure compliance to applicable standards such as ISO 9001 and Corporate regulations., perform risk analysis if needed
- Prepare reports for senior management such as backlog and revenue projections
- Set KPIs and goals for team and measure the progress towards achieving them
- Direct team in problem solving, issues resolution, and handles escalations directly when needed
- Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Manage department responsibilities in accordance with the organization's policies and applicable laws
Qualifications
- Bachelor's Degree or equivalent from four-year college or university (or equivalent combination of education and experience)
- Six years of related experience in Customer Service and operations (or equivalent combination of education and experience)
- Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ability to effectively present information to top management, and public groups
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Ability to use internet/intranet, cross functional Enterprise Resource Planning software, the MS Office package, and other software programs and packages to their potential to provide a work product fitting to the level of the position. Must also be able to perform troubleshooting
- Strong leadership and interpersonal skills, with the ability to motivate and inspire others.
- Experience managing budgets and financial resources
- Excellent communication, interpersonal, and relationship-building skills
- Proven ability to effectively manage multiple priorities and deadlines in a fast-paced environment
- Experience in Semiconductor Distribution is a plus
Location: Solana Beach, CA or Plano, TX
The Perks:
- 15 days of PTO, plus 12 days of national holidays
- 40 hrs. of paid sick time off
- Health, dental, and vision insurance
- 401 (k) with company matching
- HSA/ FSA
- Paid Parental Leave
- Collaborative, creative, inclusive, and fun team environment
Job Type: Full-time
Pay: $100,000.00 - $120,000.00 per year
Benefits:
- 401(k) matching
- Flexible spending account
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
