Sr. vNOC Operations Manager

Type of Requisition:
Pipeline
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Secret
Suitability:
Public Trust/Other Required:
Job Family:
Network Engineering
Job Qualifications:
Skills:
Enterprise IT, Incident Resolution, Information Technology (IT) Infrastructure
Certifications:
ITIL V4 Foundation - ITIL v4 Foundation, Security+, CE - Comptia Security+
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
Transform technology into opportunity as a Sr. vNOC Operations Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Sr. vNOC Operations Manager you will help ensure today is safe and tomorrow is smarter.
The scope of the IT GEMS contract includes a full range of information technology (IT) services which include necessary hardware, software, and ancillary, components to support enterprise-level programs and environments. Support service areas include program management support, policy, procedures, and operations support, IT core services support, security compliance, customer and client services support, transformational IT support, and application migration support.
HOW A SR. VNOC OPERATIONS MANAGER WILL MAKE AN IMPACT

• Supports Transition-In and Subtask C.5.2.4 Incident and Problem Management. Leads the Virtual Network Operations Center (VNOC) and partners with DMDC Consolidated Contact Center (CCC) on incident, event, and problem management processes.
• Responsible for establishing the VNOC as the central hub for monitoring and managing DMDC's enterprise IT infrastructure, including hardware, software, and network components.
• Develops, implements, and maintains our ITIL-based ITSM4Gov incident and problem management program, aligning it with DMDC Standard Operating Procedures (SOPs).
• Ensures continuous monitoring of the enterprise infrastructure to ensure proactive detection and response of incidents and problems.
• Classifies incidents based on their impact and urgency, categorizing them as Severity 1 incidents until further assessment determines otherwise to ensure swift response to critical issues.
• Assigns an incident manager within 10 minutes of incident notification, technical experts are engaged within 30 minutes, and on-site support is dispatched within one hour, if required.
• Leads and coordinates incident response efforts around the clock, ensuring incidents are managed and resolved 24/7/365 to maintain the availability and reliability of IT services.
• Facilitates the completion of Incident Documentation and After Action Reports (AARs) within five business days of incident resolution (Del30).
• Analyzes our incident response, event, and problem management processes as part of our CSI2 approach to enhance response efforts.

WHAT YOU'LL NEED TO SUCCEED:

• Security Clearance Level: Secret
• Required Certification: IAT II, CompTIA Security+ or equivalent, ITIL 4 Foundation
• Location: San Antonio, TX
• US Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA TX San Antonio
Additional Work Locations:
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.