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SalaryHow will this role have an impact?
The Senior Population Health Manager helps clients improve healthcare quality and achieve ACO Shared Savings. This role achieves these aims by carefully tracking performance metrics, serving as a project manager, and training clients to effectively implement Signify Health Foundational Programs such as team-based care, annual wellness visits and hierarchical category coding. This position includes mentoring of employees and requires interactions across departments, leadership, and staff.
The Senior Population Health Manager will work closely with the Director, Practice Transformation in program implementation and accountability for client outcomes.
What will you do?
- Tightly manage key performance indicators for assigned primary care practices, typically large sites with over 4,000 lives.
- Deliver and coach clients on Population Health programs including patient messaging, same day visit processing, standing orders, pre visit planning, team-based documentation, coding and documentation fundamentals, quality outreach campaigns, annual wellness visit workflows and use of face sheets.
- Host and conduct monthly Roadmap calls with clients to support the implementation of Population Health priorities as determined in Strategy Meetings.
- Provide project management and oversight to guide client's ACO work.
- Serves as the first escalation point for client questions and concerns.
- Effectively communicates business and technology issues as well as solutions.
- Build and maintain strong organizational relationships at Signify Health as well as within client organizations.
- Integrate Population Health software (Coach) into client interactions and assist clients to optimize their Coach utilization to meet ACO goals.
- Gather data and track relevant performance metrics. Use this data to drive client discussions around improvement opportunities and progress towards goals and objectives. Escalate concerns to manager and regional team in a timely manner.
- Document client progress and barriers and connect clients with SMEs as needed
- Access and promote resources provided by subject matter experts on quality reporting, promoting interoperability, ACO compliance, value-based payment policy and other related programs.
- Attend weekly regional huddles as well as client facing events like Summits, Quality Improvement Workshops and Symposium.
- Facilitate and lead live training events for clients.
- Identify and promote Signify Health training content related to a specific clients' needs.
- Holds clients accountable to goals set in Strategy Meetings related to healthcare quality and ACO shared savings.
- Serve as a mentor to Population Health Manager(s) and/or Population Health Specialists.
- Travel up to 25%
We are looking for someone with:
- Bachelor's degree from an accredited university or college is required.
- Minimum five years' experience in provider clinic, health system, account management, client services or consulting 5+ years in Population Health Management and ACO/ Value Based Payment arrangements experience is preferred
- Master's degree is a plus (e.g., MPH, MHA, MPA, MBA)
- A passion for health care quality improvement and transformation.
- A team player: ability to work closely with a team to support client needs.
- Strong project management skills preferred.
- Self-motivation and initiative in learning new programs, policies, and skills.
- Critical thinking skills
- Ability to work in a fast-paced environment with rapidly changing priorities, flexibility, and a positive attitude.
- Strong oral and written communication skills.
The base salary hiring range for this position is $74,700 to $130,200. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.
About Us:
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals' clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify's intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we're driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com
Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.
We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
