Sr Manager, Marketing Operations

We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

1Password is seeking a Senior Manager of Marketing Operations who will play a critical role in scaling our Marketing Operations ecosystem and executing B2B/B2C programs. This person will be part of a fast-paced team that is dedicated to supporting the enterprise, growth and product marketing functions. 

This role is perfect for an individual who excels at diving into the intricacies of operations, while ensuring quality execution of campaigns. This person must be forward thinking, innovative and drive strategic system efficiencies, as well as effectively manage a team of different roles within ops, tech and lifecycle management.

This is a remote opportunity within Canada and the US.

What we're looking for:

• 7+ years experience in Marketing Operations within high growth SaaS companies, 3+ years in lifecycle management

• Strong experience with Marketo and other marketing automation technology (Webinar, event, chatbot and Content Management systems)

• Experience in creating nurture and engagement lifecycle strategies to improve onboarding experiences, adoption, upsell and churn mitigation 

• 4+ years experience in lead scoring, and automations to improve marketing to sales hand off

• Expert in compliance, GDPR and email or opt- in best practices

• Proactive to identify problems, brainstorm and analyze options, and implement the best solution with strong analytical and organizational skills

• Experience working in environments with the highest standards of data privacy and security (Bonus: Experience working in cyber security industry)

• Self-starter and driven - you step up, can lead projects independently and take on new challenges

• Humility and team player - you are willing to go above and beyond to support your team and help them build their marketing campaign operations skills

• Effectively present plans and learnings to internal stakeholders, and recommendations based on findings

• Conduct regular reviews of team work, providing constructive feedback to ensure continuous improvement.

• Impeccable eye for detail and critical thinker who can develop creative solutions. Strong bias to action and willingness to multi-task

• Data-driven approach to decision-making, leveraging analytics to inform and optimize marketing strategies.

• Proven ability to lead and collaborate with cross-functional teams

• Adept at seeing change as an opportunity to improve business performance and campaigning for it when necessary

• Experience in managing and leading a team of Marketing Operations professionals.

What you can expect:

• Oversee the end-to-end execution of marketing demand generation campaigns, ensuring accuracy, consistency, and adherence to timelines.

• Foster strong collaboration with marketing teams to understand their goals and challenges

• Create, templatize, and refine scalable processes and workflows that enable best practices in campaign management, automation, and performance tracking

• Be a strategic advisor and partner to the Marketing Operations specialists around automations and campaign execution 

• Balance short term fixes with the design and implementation of long term solutions that scale

• Ensure deliverables and organizational needs are met while having a strong feedback pulse from the larger team

• Identify and define new opportunities, key initiatives, technology and operations gaps and take on as strategic projects

• Manage and field team inquiries and needs related to program operations and logistics

• Provide guidance, support, and mentorship to team members, ensuring their professional growth and success

USA-based roles only: The Annual base salary for this role is between $157,000 USD and $213,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The Annual base salary for this role is between $142,000 CAD and $192,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

What we offer:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing

> 👶 Maternity and parental leave top up programs

> 👟 Wellness spending account

> 🏝 Generous PTO policy 

> 💖 Company-wide wellness days off scheduled throughout the year 

> 🧠 Wellness Coach membership

> 🩺 Comprehensive health coverage

 Growth and future 

> 📈 Employee stock option program for all full time employees 

> 💸 Retirement matching program

> 💡 Training budget, 1Password University access, and learning sessions 

> 🔑 Free 1Password account (and friends and family discount!) 

Flexibility and community

> 🤝 Paid volunteer days 

> 🌎 Employee-led DEI&B programs and ERGs

> 🏠 Fully remote environment

> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this your Talent Partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are being considered for a role at AgileBits, Inc. (dba 1Password, 1Password, we, us, or our), your information is stored in Lever, in accordance with Lever's Service Privacy Notice. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background.

Candidates may also optionally choose to self-identify their race/ethnicity, gender identity, sexual orientation, age, and disability. These answers will help us evaluate our diversity and belonging efforts. You do not have to answer these questions—your answers will not be linked to your name or job application, will not be visible to the hiring manager reviewing your application, and will in no way affect your job application. If you have any questions about the collection or use of this information, please contact [dpo@1password.com].

When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how we use or process your information, or if you would like to ask to access, correct, or delete your information, please contact our privacy team at [dpo@1password.com] or through 1Password Support.