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SalaryCompany: Alaska Airlines The Team:
Job-Specific Experience, Education & Skills:
Job-Specific Leadership Expectations:
For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits. FLSA Status: Exempt Employment Type: Full-Time Regular/Temporary: Regular Requisition Type: Management Location: Phoenix Equal Employment Opportunity:
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.
Role Summary: The Manager, Station Operations is responsible for owning the airport’s operation and executing on Alaska’s strategy to ensure a superior level of customer service that will delight our guests. As a people leader, the Manager, Station Operations, leads and establishes priorities for the team to deliver a remarkable guest experience, and maintain the utmost safety standards.
Key Duties: - Leads team and establish priorities of Station Operations and employees.
- Executes on strategy necessary plans, budgets, and schedules.
- Negotiates and manages vendor contracts.
- Makes decisions related to all functions at the station, including customer service, ticketing, baggage handling, cargo operations (weight and balance), passenger security, ramp service activities, and reservations in a manner to ensure compliance with company service standards, policies, and all regulations of federal, state, and local port authorities.
- Represents the company in the community through public relations activities.
- Manages all station resources, such as facilities, equipment, and supplies.
- Develops people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
- Supervises labor contract administration.
- Drives effective diversity, equity and inclusion practices to build a culture of belonging while actively supporting and executing on the company’s D&I initiatives, goals and commitments.
- Shapes culture of team through action, presence, and reinforcement of behaviors
Job-Specific Experience, Education & Skills:
Required
- 5 years of customer service or Station Operations experience, preferably with proven skills in passenger service, Station Operations, including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees and budget controls.
- 2 years of leadership experience.
- Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
- Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.
- Active listener who values diverse perspective and fosters an inclusive environment.
- Ability to establish cross-functional, collaborative relationships with other teams and workgroups.
- Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
- Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Preferred
- Knowledge of Alaska Airlines System Regulations and Federal Aviation Administration (FAA) policies and procedures.
- Proficiency with Sabre/Image.
Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.
Job-Specific Leadership Expectations:
- Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
- Create a diverse and inclusive culture where all employees feel safe, included and they belong.
Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Total Rewards: Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Quarterly and annual bonus plans
- Generous holiday and paid time off
For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.
We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
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