Spa Front Desk Agent

Job Description:

• Ensures the facility is prepared for proper opening and closing each day, i.e., lights on/off, music on/off, doors locked/unlocked

• Makes appointments for al a carte services and packages...for immediate as well as future appointments

• Acts as a resource for all policies, programs, services/activities in the spa, retail items, cancellation policies, membership sales, etc. plus those of the hotel.

• Continually strives to understand all the services, products and sales items in the spa and the hotel

• Prints daily schedule

• Prints package guests schedules for the day

• Print service providers schedules for the day

• Monitors the daily appointments so the proper number of staff are on duty

• Prepares daily reports as requested

• Prepares all receipts for services and retail sales

• Monitors all monies for services and retail sales

• Promotes and sells gift cards

• Works with accounting for proper billing procedures

• Answers the telephone and direct calls as appropriate

• Serves as a back-up to the Spa Attendant position by welcoming and greeting all guests at issuance desk; issuing robes, slippers and lockers for guests taking spa services and generally being familiar enough to cover opening, closing and daily duties of that position.

• Maintains knowledge of all treatments and products and has the ability to explain treatments to guest

• Assists Supervisor in performing scheduled inventory of reception desk stations, future’s office and retail area for proper ordering

• Stays up-dated and becomes well-versed/trained in the latest developments pertinent to your department, the spa and the hotel

• Ensures a pleasant visit for each guest

• Maintains effective guest relations

• Maintains cleanliness and neatness of the spa

• Performs special projects delegated by the Spa Director or designate

• Performs whatever is necessary to ensure and maintain a pleasant visit for each guest

• Conducts tours of the facility when needed

• Assists management and co-workers as requested/needed

• Assists in training new Reception/Retail team members as requested

• Assists with special projects/events as requested

• Attends all departmental, spa and property meetings and training sessions

#UHSJ

• High school diploma or equivalent required
• Secretarial skills desired, e.g., typing, filing, etc.
• Must attend product knowledge training
• Computer software skills required
• First Aid and CPR training desired, but not necessary